Counselling
Service Standards
We will:
- Provide a service which is available to all CSU students at no charge.
Note: Where costs associated with using communications technology are involved, these will be met where possible by the Counselling Service (eg telephone calls can be initiated by the Counsellor).
- Provide a service which is available to all CSU students regardless of their location or mode of study – within the limits of acceptable practice using a variety of communications media. Please note that students may be better serviced through local or other counselling services.
- Welcome initial contact via email but to achieve best practice, counselling sessions cannot be provided via email.
- Provide a confidential service in accordance with relevant privacy and other legislation and University policies.
- Provide a service in a timely manner. Appointments will be made at the earliest opportunity within 6 working days.
- Ensure service is provided by professional staff who are professionally qualified and have access to professional development and supervision.
- Provide accurate and up to date information in the counselling service website and in any other publications.
- Provide a mechanism for concerns and complaints to be lodged. Contact Ray Eldridge Manager, Indigenous Student Services, Health and Wellbeing.
We will not:
- Provide letters to support applications for special consideration unless there is a prior existing counselling relationship, other than in exceptional circumstances.
- Provide reports for outside agencies.
What we ask of you:
- Notify us as soon as possible when you are unable to attend an appointment or are likely to be late.
- Be respectful to Student Counsellors and other Student Services staff.
