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We're sorry, this page is out of date* and is not being updated. We haven't deleted it because hopefully we can help you find what you're looking for.

I'm a future student

Thinking of studying at CSU? There's information about Frequently Asked Questions on our website for future students.

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*Last updated on 08 Jun 2011.

FAQs

We are asked many questions regarding accommodation and have included the most commonly asked questions below:

Booking Accommodation and Payment of Fees

How do I book for accommodation during my Residential School?

If you are attending Bathurst, Dubbo, Orange or Wagga Wagga campus' for your residential school, you may book accommodation to stay on campus. Please refer to the DE Accommodation webpage for further information. Bookings can only be made from five to six weeks prior to the start of the official residential school period. After you have submitted your booking form online, you will receive an email confirming receipt of your booking.

I have a residential school at Albury-Wodonga campus, how do I book accommodation?

Unfortunately, there is not on-campus accommodation available at our Albury-Wodonga campus during residential schools. Please refer to the Albury-Wodonga booking page for further information.

I have not received the confirmation email after submitting my booking for on-campus accommodation, what do I do?

Check which email address you have registered with CSU. The confirmation email address will be sent to the email address you provided to CSU (note: the confirmation is sent as an email not as an eBox message).

To check the email address you have registered with CSU?

  • Log in to your my.csu page
  • From the menu Quick Links (left hand side on my.csu webpage),
  • Click on Personal Info
  • Click Your Email Address
  • In the User column it says Active Email Address, check the address that is listed next to Active Email Address is the correct one. If not click Redirect Email Address, carefully type in the new email address and click Update Address

If the correct address is listed as your Active Email Address and you have not received your email confirmation you must check the Spam and/or Junk Email settings configured on your email account as they can often block legitimate automatically generated emails from CSU. You will need to add CSU as an approved sender depending on what settings and restrictions your email provider has. You can find information on how to do this in their support pages.

If you redirect your email address it will be updated across CSU systems within 60 minutes.
You must make sure this is a valid address or you will not receive important emails from CSU.
Please be aware that some web based email providers will remove your account if you do not use it for at least 60 days so make sure you retain access to this account.
Your email address must contain 1 @ symbol, no special characters like spaces, commas, quotation marks etc.

How much does it cost to stay in on-campus accommodation?

Costs change from year to year. To view the current rate, please go to the Costs for On-Campus Accommodation webpage.

When am I required to pay for on-campus accommodation?

Payment must be received PRIOR to the end of the Residential School. Students can pay at the time of booking accommodation using the online secure website or via a remittance advice or at the cashier's office prior to departure from the Residential School.

How do I pay for my accommodation?

The different methods of payment accepted by CSU are available from the Finance website.

On each campus, the Cashier's office is open at varying times.

On-Campus Accommodation and Room Features

What meals am I entitled to?

You are entitled to dinner on the first night of your arrival plus all meals (breakfast, lunch and dinner) up to and including lunch on the day of your departure.

Please note - As all meals are served in the Dining Room, if you arrive after serving time, a meal will NOT be held for you. Meals are not refundable or transferable.

Please note - Dubbo campus does not offer catered accommodation for fulltime or distance education students.

Do I need to bring my own linen and bath towel?

No. Both linen and a bath towel are supplied.

Do I need to bring anything?

Mostly just you, but there are a few items you may wish to consider bringing.

  • Travel/small alarm clock
  • Coat hanger/s
  • Own coffee mug (polystyrene cups are supplied in each residence)
  • Umbrella during wet weather seasons (when walking around campus)
  • Study desk lamp

What time is check in?

Check in is:

2:00pm - 9:00pm - Bathurst
2:00pm - 9:00pm - Dubbo(weekdays only)
2:00pm - 9:00pm - Orange
2:00pm - 9:00pm - Wagga Wagga

After I arrive, who do I speak with if I have a problem or complaint?

Should you have an enquiry, problem or complaint during your stay, please speak to staff at the location in which you collect and return your room key. Alternatively, you may also speak with the staff at Student Central.

For any major problems/complaints (eg: burst water main, noise complaints, security concerns) outside these hours, please contact the security office/out-of-hours staff (refer to information supplied at check in).