Charles Sturt University
Charles Sturt University

Complaints and Records Management

The Complaints and Records Management team is responsible for management of the University's complaints framework (including directly receiving and responding to complaints by staff and students) as well as the University's records management governance, administration, education and regulation.

The Complaints and Records Management unit will provide an effective framework of management controls, including: the tools and techniques, training and support programs, quality assurance and monitoring and management analysis and reporting.  This ensures that the operating environment is in accordance with procedural fairness (natural justice) guidelines, best practice principles and industry standards.

The unit also handles FOI and other official information requests, such as from the NSW Ombudsman's Office.

The Complaints and Records Management unit is under the management of the University Ombudsman who reports directly to the University Secretary and Director, Governance and Corporate Affairs.

The University Ombudsman supervises the Manager, University Records and Records Officer.