The University Ombudsman is an impartial and confidential resource for seeking to address University-related problems, complaints or concerns. The Ombudsman works collaboratively with academic and general staff to help create a campus climate where matters raised are investigated and resolution is facilitated.
The Ombudsman can provide information and guidance on rights and responsibilities, University regulations and procedures, and mediation between conflicting parties. The Ombudsman links complaints, problems or concerns into the quality management framework for the University and seeks to use resolution options as tools for quality improvement.
According to the Complaints Policy the Ombudsman is responsible for:
The University Ombudsman may not make an academic assessment of any work and is unable to comment on the academic merit or content of submitted works.
The University Ombudsman is also the University's Right to Information Officer and Privacy Officer.
Information held by the University can be accessed in several ways:
Much of the information held by the University is already publicly available. The following are resources you may wish to review, which are constantly updated:
You can ask the University for other information in addition to the information contained on its website. Under GIPA Act, the University is encouraged to release as much information as possible. The Right to Information Officer is the University Ombudsman who can be contacted on (02) 6933 4259 or by email to firstname.lastname@example.org
You can request specific information from the University The University may release information without the need for a formal application, please contact the University Ombudsman, on (02) 6933 4259 or by email to email@example.com
You can formally request specific information from the University. In limited circumstances, access to information will require a valid formal access application. Your formal application must include a name and address for the release of the information, clearly defined information sought and be accompanied by the $30 fee.