Charles Sturt University
Charles Sturt University

Complaints Procedures

Charles Sturt University is committed to continuously improving the quality of the services it provides to its students, staff and the community.

You are invited to submit feedback or report any complaints, concerns or issues you have about the University so that the matter may be investigated and appropriate action taken.

For students

If you have a complaint or concerns about academic, administrative or support services during your time as a student at Charles Sturt University. The complaints procedures are not the avenue for addressing remarking of an assessment or review of grade.

Please refer to the following:

For staff

If you have a complaint against the way you have been treated or a decision that has been made during your time as a staff member at Charles Sturt University.

Please refer to the following:

External individuals and bodies

Concerns and complaints made by persons external to the University.

Please refer to the following: