BSB40807 Certificate IV in Frontline Management

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

· Coordinator

· Leading Hand

· Supervisor

· Team Leader.

Qualification Pathways

Prerequisite requirements

There are no prerequisite requirements for individual units of competency.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

· after achieving the BSB31207 Certificate III Frontline Management or other relevant qualification/s

or

· providing evidence of competency in the majority of units required for the BSB31207 Certificate III in Frontline Management or other relevant qualification/s

or

· with some vocational experience in a supervisory role but no formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

· Accounts Clerk

· Customer Service Advisor

· Import/Export Clerk

· Office Administrator

· Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

BSB40807 Certificate IV in Frontline Management Units offered by

CSU Training

Qualification rules
Total number of units = 10 4 Core units plus 6 elective units
Units of Competency	Code	Unit Title
Core	BSBMGT401A	Show leadership in the workplace
	BSBMGT402A	Implement operational plan
	BSBOHS407A	Monitor a safe workplace
	BSBWOR402A	Promote team effectiveness
Elective Units Select 6 from the list below
	BSBCUS403A	Implement customer service standards
	BSBWOR401A	Establish effective workplace relationships
	BSBWOR404A	Develop work priorities
	BSBINN301A	Promote innovation in a team environment
	BSBMGT403A	Implement continuous improvement
	BSBCMM401A	Make a presentation
	BSBRSK401A	Identify risk and risk management processes
	BSBWRT401A	Write complex documents

Delivery

CSU Training delivers BSB40807 Certificate IV in Frontline Management via distance education. Individual learners may enrol at any time by completing and submitting the enrolment form.

After enrolment, the learner will receive a folder containing the Learning and Assessment Guide for the first unit/s of study and the text book. This will be followed by contact from a trainer/assessor who will introduce the program, negotiate a study schedule and clarify and confirm the learning and assessment requirements for the first unit

The Learning Guide contains written notes relating to current thinking on the topic. Learning activities that support the application of the theory into workplace practice are also included to assist the learner. The learner will generally be required to undertake a small work based project.

Timeframe

You are required to complete the qualification within two (2) years. Generally it will take between 20 to 30 hours to complete each unit. This may vary depending on your relevant skills and experience.

Commencement

Enrolment can be at any time. You will negotiate your study and assessment schedule with your trainer/assessor. Adjustments can be made at any time in line with your personal circumstances.

The assessment tasks usually take the form of a report related to the work based report. A portfolio and a third party report will also be used as evidence to support the claims made in the report.

Cost $3,300

Cost includes:

« Learning and Assessment Guides, and text book

« Assessment

« Ongoing email and telephone support from trainer/assessor for duration of the program

« Certificate

Skill Sets or Single Units

Skill Sets comprising Units, selected by the student and/or employer, or Individual Units may be studied.

Cost per Unit = $350

Cost includes:

« Learning and Assessment Guides, and text book

« Assessment

« Email and telephone support from trainer/assessor

« Statement of Attainment