BSB40807 Certificate IV in Frontline Management

Program Information

Descriptor

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

· Coordinator

· Leading Hand

· Supervisor

· Team Leader.

Prerequisite requirements

There are no prerequisite requirements for individual units of competency.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

· after achieving the BSB31207 Certificate III Frontline Management or other relevant qualification/s

or

· providing evidence of competency in the majority of units required for the BSB31207 Certificate III in Frontline Management or other relevant qualification/s

or

· with some vocational experience in a supervisory role but no formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

· Accounts Clerk

· Customer Service Advisor

· Import/Export Clerk

· Office Administrator

· Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving the BSB40807 Certificate IV in Frontline Management, candidates may undertake the BSB51107 Diploma of Management, or a range of other Diploma qualifications

The tables below indicate the units that have been selected for study in the Charles Sturt University Programs.

BSB40807 Certificate IV in Frontline Management

Qualification Rules

Total number of units = 10
4 core units plus
6 elective units

Units of Competency	Code	Unit Title
Core	BSBMGT401A	Show leadership in the workplace
	BSBMGT402A	Implement operational plan
	BSBOHS407A	Monitor a safe workplace
	BSBWOR402A	Promote team effectiveness
Compulsory Electives	BSBWOR401A	Establish effective workplace relationships
	BSBWOR404A	Develop work priorities
	BSBCUS403A	Implement customer service standards
	BSBMGT403A	Implement continuous improvement
Electives Select 2	BSBFIA402A	Report on financial activity
	BSBCMM401A	Make a presentation
	BSBINN301A	Promote innovation in a team environment
	BSBRSK401A	Identify risk and risk management processes
	BSBWRT401A	Write complex documents

Overview of the Charles Sturt University Program

The Charles Sturt University Certificate IV in Frontline Management and Diploma of Management Programs are delivered using a flexible work based mode and are conducted over a twelve to twenty four month period. Participants are encouraged to form learning teams and mentors can be appointed, if required, to support learners throughout the course of study.

Assessment

Program participants will be assessed through a combination of self paced learning activities, question and answer activities, case studies, workplace projects, work documents and third party reports from participant’s managers/ supervisors.

A CSU Trainer/ Assessor will be appointed to support participants in their study and to conduct assessment of completed units.

Mentor Support

Mentors will be arranged for those participants who request this support. Participants in the CSU Pilot FLM program found the mentoring experience to be very useful in gaining new insights into management practice and in planning career progression.

Learning Teams

Learning Teams have been a critical success factor for participants in the Pilot CSU FLM program. Participants are expected to work in learning teams comprising 3 to 4 people. The purpose of the Learning Team is to provide a forum for discussion and sharing of ideas and practice. Sometimes the Learning Guide will direct Learning Teams to discuss particular topics and share tasks. Other times the members may decide to meet to focus on a particular area of interest.

Participants will be required to form their own self managed Learning Teams. Ideally Learning Teams should represent a variety of roles within a range of Divisions/ Schools. Learning Teams may invite participation from trainer/assessors, CSU Training staff or other guest participants who may add value to the group from time to time.

The CSU Training program coordinator will organise bi–monthly videoconferences for program participants to share their practice, learning and ideas. These video conferences were an important networking opportunity for the pilot FLM program participants.

Cost

Certificate IV in Frontline Management = $2,600

Cost includes:

· Learning and Assessment Guides and text book

· Assessment

· Commencement Workshop (School/Division/Participant responsible for travel and accommodation costs)

· Monitoring visits

· Graduation ceremony

Roles and responsibilities

There are several stakeholders in the CSU Frontline Management and Diploma of Management Program. The roles and responsibilities of all stakeholders will be described in detail once you enrol in the program. For the purposes of this paper, the role of CSU Training will be described briefly and the role and responsibilities of participants and their supervisors will be explained in detail, as this information is important in helping you and your supervisor decide whether you can commit to the FLM program.

CSU Training’s Role:

To organise the program, deliver and assess the qualification, support and guide participants to complete the qualifications, monitor participant progress and issue the Certificates and Diplomas.

Supervisors and Managers Role:

To support the participant in undertaking the program by providing access to the appropriate people, time, information and resources to satisfactorily complete the qualification.

Responsibilities

1.	Meet travel and accommodation costs associated with the program. Initially these events include: · One day Commencement Workshop – May, 2009. Date and venue to be confirmed
2	Pay the program fee – $2,600
3.	· Support the participant by meeting on a regular basis to: - Discuss opportunities to apply their learning within the workplace - Assist with identifying appropriate and suitable work based projects - Provide advice, guidance and feedback as required · Complete the Third party report for each unit.
4	Support the participant in time release to schedule meetings with their Learning Team, Mentor and Trainer/Assessor.
5.	Support the workplace visit schedule of the Trainer/Assessor.
6.	Provision of coaching support when required by the participant to achieve the performance criteria.
7.	Observe the policy and procedure of the Study Time Scheme for General Staff when considering participant requests for support. These documents can be accessed from the Administration Manual at: http://www.csu.edu.au/adminman/hum/humanresources.htm
8.	Provide constructive feedback about the participant’s performance and progress in the program during their annual Performance Management meeting.
9.	Provide opportunities in the workplace for the participant to enhance organisational capability and apply the knowledge, skills and attitudes acquired during the program in alignment with the University Strategy 2007-2011.

Program Participants Role:

To satisfactorily complete the qualification

Responsibilities

1.	Actively engage in enhancing or developing new workplace learning opportunities.
2.	Attend and participate in Program events including: · One day Commencement Workshop – May, 2009. Date and venue to be confirmed · Learning team meetings · Bi monthly FLM video conferences
3.	Reflect on workplace learning experiences and the learning that has occurred with members of your learning team or other participants, your mentor and your supervisor or manager.
4.	Be willing to commit time to the program to prepare evidence to meet the assessment requirements of the units. An estimate of 6-10 hours per week is required for each unit, but this will depend on each participant’s learning style, prior knowledge and experience and opportunities for work based learning.
5.	Adhere to the learning and assessment schedule developed in consultation with your Trainer/Assessor.
6.	Participate in scheduled assessment and monitoring events scheduled by the Trainer/Assessor.
7.	Submit your own authentic original assessment tasks and evidence.
8.	Actively participate in learning team meetings and activities
9.	Submit written assessment items on time (or in exceptional circumstances seek approval for an extension of the deadline with the Trainer/Assessor).
10.	Achieve competence in the units of the course you have chosen.
11.	Provide feedback to CSU Training on the delivery of the program.
12.	Raise any concerns you may have with the relevant person and ask for help at the point of need. Complaints about learning and assessment should firstly be directed to the Manager, CSU Training.

Enrolment Form (please download)

Further Information

Please contact

Judy Doulman Jenny King

Program Coordinator Manager

CSU Training CSU Training

Phone: 02 63384205 Phone: 02 6933 2976

Email: jdoulman@csu.edu.au Email: jenking@csu.edu.au