BSB40812 Certificate IV in Frontline Management
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job Roles
- Coordinator
- Leading Hand
- Supervisor
- Team Leader.
Qualification Pathways
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB30112 Certificate III in Business or other relevant qualifications
OR
with vocational experience in a supervisory role but no formal qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
- Accounts Clerk
- Customer Service
- Advisor Import/Export Clerk
- Office Administrator
- Student Services Officer.
Pathways from the qualification
After achieving this qualification candidates may undertake:
- BSB51107 Diploma of Management.
Cost: $3,751
Cost includes:
- Learner Guides
- Assessment Guides
- Text book
- Ongoing email and telephone support from Learning Facilitator for duration of the program
- Assessment
- Issue of Qualification
Delivery
CSU Training delivers BSB40812 Certificate IV in Frontline Management via distance education. Individual learners may enrol at any time by completing and submitting the enrolment form.
After enrolment, the learner will receive a folder containing the Learner Guides and the text book. This will be followed by contact from a Learning Facilitator who will introduce the program, negotiate a study schedule and clarify and confirm the learning and assessment requirements for the first unit. The Learning Facilitator will send Assessment guides to you electronically after the initial interview.
The Learning Guide contains written notes relating to current thinking on the topic. Learning activities that support the application of the theory into workplace practice are also included to assist the learner.
Assessment
The learner will be required to complete an assessment for each unit of competence. The assessment tasks usually take the form of a report related to the work based project/activity. A portfolio and a third party report will also be used as evidence to support the claims made in the report.
Commencement
Enrolment can be at any time. You will negotiate your study and assessment schedule with your Learning Facilitator. Adjustments can be made at any time in line with your personal circumstances.
Timeframe
You are required to complete the qualification within two (2) years. Generally it will take between 20 to 30 hours to complete each unit. This may vary depending on your relevant skills and experience.
Skill Sets
Skill Sets / Individual Units of Competence may be studied as selected by the student and/or employer. A Statement of attainment will be issued upon successful completion the assessment for the Units enrolled. These units can be used to support a Credit Transfer towards a full qualification if applicable.
BSB40812 Certificate IV in Frontline Management
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10 units of competency are required for this qualification:
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| Compulsory core units | |
| BSBMGT401A | Show leadership in the workplace |
| BSBMGT402A | Implement operational plan |
| BSBWHS401A | Implement and monitor WHS policies, procedures and programs to meet legislative requirements |
| BSBWOR402A | Promote team effectiveness |
| Electives group A - Select at least 3 and up to 6 from the units listed below in this group | |
| BSBWOR401A | Establish effective workplace relationships |
| BSBWOR404A | Develop work priorities |
| #BSBCUS403B | Implement customer service standards |
| #BSBMGT403A | Implement continuous improvement |
| BSBFIA402A | Report on financial activity |
| BSBCMM401A | Make a presentation |
| BSBINN301A | Promote innovation in a team environment |
| BSBRSK401A | Identify risk and apply risk management processes |
| BSBWRT401A | Write complex word documents |
| BSBRES401A | Analyse and present research information |
| BSBADM409A | Coordinate business resources |
| BSBREL401A | Establish networks |
| BSBLED401A | Develop team and individuals |
| BSBPMG522A | Undertake project work |
| BSBSUS301A | Implement and monitor environmentally sustainable work practices |
| Electives group B – Select up to 3 units from Group B and 1 Maximum Imported to make a total of 10 units | |
| BSBHRM405A | Support the recruitment, selection and induction of staff |
| HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people |
| # - units may be co-assessed or assessed individually | |
CSU Training's Role:
To organise the program, deliver and assess the qualification, support and guide participants to complete the qualifications, monitor participant progress and issue the Qualification.
Supervisors and Managers Role:
To support the participant in undertaking the program by providing access to the appropriate people, time, information and resources to satisfactorily complete the qualification.
Program Participants Role:
To satisfactorily complete the qualification by meeting the timelines agreed to by the participant and the Learning facilitator, maintaining regular contact with the Learning Facilitator, submitting assessments according to the required format.
To sign up for the program you will need to
- Complete the eligibility for funding form and return it to CSU Training so we can check if you are eligible for commonwealth incentive payments. If so this will be paid to your employer to cover costs associated with this training.
- Complete and return the CSU Training Enrolment form, including payment details and your manager's signature
- Participate in the traineeship sign up meeting with the Australian Apprenticeship Centre (AAC) if eligible for funding. We will organise this after you enrol.
- Eligibility form available here
- Enrollment Form
Further Information
Please contact:
Judy Doulman
Business Programs Coordinator
CSU Training
Phone: 02 6338 4205
Email: jdoulman@csu.edu.au