Biomedical Sciences

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Margaret's career in health care began with a hospital based nursing training course at the Prince Henry Hospital in Sydney. Following this, she worked in acute care in Australia and then moved to the UK for three years where she travelled, gained further experience in the acute care sector and completed studies in renal dialysis. On return to Australia she moved away from acute care and into community health and it was during this time that she completed a Bachelor of Health Science (Nursing).

She has been employed in a number of management roles in community health and aged care, and it was during her  time in the aged care sector that she completed the Master of Health Management through the University of New England.

Margaret has been working for CSU since 1997 and joined the Health Service Management team as a full time staff member in 2006. She completed the Master in Health Science (Education) through the University of Sydney in 2007 and is currently enrolled in a PhD.

She is engaged in a number of research studies exploring curriculum development in health services management and the experience of management in acute care settings.

Professional memberships

• Member SHAPE (Society for Health Administration Programs in Education)
• Member ANZAM (Australian New Zealand Academy of Management)
• Member BAM (British Academy of Management)
• Associate Member: Nursing and Midwifery Unit Manager’s Society of NSW

Teaching

Current subjects taught

• HSM404 Management and Leadership of Health and Aged Care Services
  
• HSM402 Human Resource Management (Health Services)
• HSM405 Developing Systems for Safety in Health and Aged Care Services
  
• HSM512 Evaluating Health Service Performance

Current Research

Areas of interest

In progress:

• Doctor of Philosophy (commenced 2010)

Ongoing projects:

• Rural health managers' perspectives on whether current rural nursing roles need to be enhanced by formal education in small rural health services;
• Graduate perceptions of the impact of formal learning on practice;
• Applying Donabedian’s model of quality assurance to improve the quality and performance of academic work.

Research Award:

• Dr. Mary Harris Bursary Award, 2012

Research Grants:

• 2009 Yen, M. & Ritchie, D.CSU Small ($6,000)
• 2012 Adams, M., Yen, M., & McGill, R.  Faculty Seed Grant ($3,500)

Publications

Book Chapters:

• Yen, M. (2008) Working in organisations. In C. Gribch & P. O’Meara (Eds.). Issues in ambulance practice. Sydney: Pearson Press.

• Ritchie, D. J., & Yen, M. L. (2013). Health services management development: what formal knowledge should support the skills and experience required? Australian Health Review, 37(2), 189-193. doi: http://dx.doi.org/10.1071/AH11116

Poster Presentations:

• Ritchie, D. & Yen, M. (2011) Applying Donabedian’s model of quality assurance to improve the quality and performance of academic work. Poster presented at CSU Ed Conference, Albury.
• Ritchie, D. & Yen, M. (2012) Would Promoting Donabedian’s approach to quality assurance to a higher education context advance the professionalism of academics from the health professions?“ Poster presented at Australian and New Zealand Association for Health Professional Educators (ANZAHPE) Conference, Rotorua, New Zealand.

Conference Presentations:

• Yen, M., Trede, F., and McEwen, C. (2012). Educational dimensions of health services management: Perspectives from nurse unit managers. Paper presented at the Society for Health Administration Programs in Education Annual Conference, Sydney.
• Yen, M., Trede, F., and McEwen, C. (2013). Nursing unit managers’ educational roles in the management of change. Paper presented at the Society for Health Administration Programs in Education Annual Conference, Brisbane
• Yen, M. & Ritchie, D. (2013). From theory to practice: Health service managers' perceptions of the impact of formal learning on their practice. Paper presented at the Society for Health Administration Programs in Education Annual Conference, Brisbane.