Section 4
Frequently Asked Questions
How do I view a message?

You may view/read a message by clicking on either the Sender, Subject or Date area of the message. The message will appear in the lower part of the page.

For further information on how to view a Message, refer to Section 2.

How do I reply to a message?

You may reply to a message which has been posted to the forum by clicking the "Reply" button on the bottom right of the view message screen.

You may have to scroll through the message to view the "Reply" button.

For further information on how to reply to a message, refer to Section 2.

How do I post a message to the Forum?

You can post a message to the forum by clicking on the "Post" tab on the top right hand side of the page. This will display a standard post form for you to compose your message in.

For further information on how to post a message to the Forum, refer to Section 2.

How do I view a message attachment?

If a message posted to the forum contains an attachment a Paper Clip icon will appear next to the envelope icon in the message index.

Read the message with the attachment. The filename of the attachment will be listed in the heading section of the message. If you click on the attachment name you will be given the option to view or save the attachment, dependent on the settings of the browser you are using. Some attachments, such as images may display on-line within the message.

For further information on how to view a message attachment, refer to Section 2.

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How do I save an attachment?

To save the attachment, after clicking on the name of the attachment, you will be given an option of viewing or saving the attachment. Click on the "Save it to disk" option then click on the "OK" button. You will then be prompted to select the location where you would like the file to be saved. Some attachments, such as images, may display on-line within the message.

For further information on how to save an attachment, refer to Section 2.

How do I add an attachment?

If you wish to post an attachment with your message you can do so in the preview screen by either entering the file name in the "Attachment" text box, or by clicking the "Browse" button to search for your file. If you do not want to send an attachment, leave the attachment option empty.

For further information on how to add a message attachment, refer to Section 2.

What file formats can I send as attachments?

You can send files of any format to the forum as an attachment to a message. For example common files such as word documents, spreadsheets and databases can be attached as well as multimedia type files (images, sound and video). The ability of other users to open the files depends on the software on their machine.

Can I rearrange messages in the message index?

You may sort the messages in the message index by Sender, Subject, Date, New or Read, in either ascending or descending order. You can do this by clicking the appropriate column heading. Click again to "toggle" switch back and forth between ascending and descending order.

The messages can also be displayed showing the Thread of the messages. You can do this by clicking the "plus/minus" sign on the top left hand side of the page ("toggle Forum Threading")

For further information on how to rearrange messages in the message index, refer to Section 2.

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Can I change the "New" age?

No. the "New" age is set to 7 days by the system. It is not able to be changed manually.

How long do messages remain "New"?

Messages remain new for 7 days. The 7 day period is set by the system and is unable to be changed.

How do I save the contents of a forum?

Click on the "View All" tab on the top right hand corner of the page. A new form will be displayed with the following options:

    • "Use my current filter settings" (these are the filter settings that you have manually changed to filter out particular messages from the forum – see section 3, page 8); or
    • "Do NOT filter the messages" (this reverts back to the default filtering option – see section 3, page 9).

Click the "View All" button. A new page (HTML file) is displayed showing all the messages posted to the forum (the messages displayed are based on the filter options you selected). You may need to scroll down the page to see the entire contents of the forum.

To save this file select the Save or Save As option from the File menu of the browser you are using.

For further information on how to rearrange messages in the message index, refer to Section 3.

How do I view a forum offline?

See previous FAQ "How do I save the contents of a forum. You are able to use the saved page (HTML file) to view the forum contents offline.

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When I click on ‘X’ attachments ‘X’ program starts, how do I save the file?

You will need to use the "Back" button on your browser to revert back to the original view of the message. Instead of clicking the attachment link, "right click" the link to display menu options (i.e. "Save target As", "Save link As", etc.). This will allow you to save the attachment onto your computer.

How do I upload a document?

Uploading a document is the same as "Adding an Attachment to a message".

See FAQ "How do I add an attachment?", above.

How do I search for messages?

Use the filter options to restrict the messages that are displayed. The filter options include restricting the display to only messages where the sender information contains a particular name, or the subject contains a particular word. The filter options are listed along the top of the forum. You select the required filter options and click the Go button. To return to the default filter settings select the following filter options:

    • show
    • all
      messages with…
    • subject
      that contains…
    • anything

For further information on how to filter messages, refer to Section 3.

How do you turn filters off?

You are unable to turn filters off. Initially the forum is displayed using the default filter settings (see previous FAQ "How do I search for messages?" - above).

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