This section of the Handbook lists the services and facilities available to students which are provided by the various units of CSU and by the student associations. The services and facilities are listed alphabetically.
Each entry provides the contact details of the provider of the service or facility and the campuses through which it is available.
Support services to Aboriginal and Torres Strait Islander students is provided by the Aboriginal Education Unit which operates through three centres:
The centres provide facilities including tutorial and study rooms, computer equipment and common rooms. Wammarra also provides library facilities and a radio broadcasting studio. Services provided through the centres include academic tutoring, counselling, financial advice including assistance with Abstudy and ATAS applications. These services are available to both on-campus and distance education students.
Aboriginal and Torres Strait Islander people who are thinking about applying for admission to a CSU course should consider enrolling first in the Koori Admission Program (KAP) or the Aboriginal Distance Education Preparatory Training (ADEPT) program. KAP is a program for HSC school leavers and mature aged people who wish to enrol as on-campus students, whereas ADEPT is for mature age people who wish to enrol as distance education students.
NSW Police Academy students at Goulburn should contact the Winan-Gidyal Centre at the Albury-Wodonga campus.
Available through:
(See also - Graduation)
Students graduating from their course at a graduation ceremony are required to wear the correct academic dress which is specified in the Graduation Regulations in Section 6 of the Handbook. The hire of academic dress is handled by Rivcoll Union for the Albury-Wodonga, Canberra, Goulburn and Wagga Wagga ceremonies and by MASC for the Bathurst, Dubbo and Manly ceremonies.
Enquires:
Students are able to access their academic record (their academic transcript) at any time online and are issued with a paper copy when they withdraw from, graduate from or are excluded from their course. The academic transcript is a cumulative record of a student's enrolment and grades in a particular course. Each course undertaken is recorded on a separate transcript.
Students may, for a fee, obtain additional copies of their official academic transcript (see Xpress Call).
The transcript of a student who has fees or charges outstanding from a session will have WD (withheld, fees due) recorded against the subjects for that session. The substantive grade for those subjects will be released when the fees and charges are paid.
Availability:
(See - Off Campus Housing Service)
(See also - Section 4 for Residential Fees)
On-campus accommodation is available to students at the Albury-Wodonga, Bathurst, Goulburn and Wagga Wagga campuses. Two types of accommodation are offered: full board which includes meals and self-catered in which students provide their own meals.
Full Board Accommodation is provided in traditional halls of residence which provide students with a study-bedroom, a common room shared with up to twenty other students and share bathroom facilities. Common rooms are equipped with refrigerators microwave ovens, televisions and in-dial telephones. Meals are provided from a central dining room. Each "dorm" within a residence is supervised by a residential staff member.
Self-Catered Accommodation is provided in both traditional "dorm" style accommodation and small, eight-room, free standing units. Each dorm or unit has a fully equipped kitchen including microwave ovens. Common rooms have eating facilities, televisions and in-dial telephones.
Facilities and services provided in both full board and self-catered accommodation include: laundries with coin operated washing machines and dryers; and telephone/data points in most study-bedrooms for access to the CSU network and the Web.
Applicants for admission to on-campus CSU courses are sent an application booking form with their offer of a place in a course. Places are allocated by ballot and students are notified of the result of their booking before they arrive at a campus to commence their studies.
Accommodation available in 2000 is as follows:
Albury-Wodonga Campus
Four 8-room self catered units.
Bathurst Campus
Full Board:
Heath House 128 rooms;
Cottrell House 128 rooms;
John Oxley Village 242 rooms;
Self-catered:
The Diggings 205 rooms;
Mitchell/Truskett/Gordon Houses 89 rooms;
Hargreaves House 22 rooms
Griffin Street 16 single rooms;
Griffin Street 16 double rooms.
Goulburn Campus
Full Board:
NSW Policy Academy
Self-catered:
Academy Apartments
Wagga Wagga Campus
Full Board:
Butler Hall 120 rooms;
Stewards Hall 68 rooms;
Doman Hall 73 rooms;
East Hall 22 rooms;
West Hall 29 rooms;
Self-Catered:
Karana Village 150 rooms;
Brewongle Village 158 rooms;
Gobba Village 52 rooms;
South Campus 160 rooms;
South Campus Flats 10 rooms;
St Martin's Residential College 72 rooms
(Operated by the Anglican Church of Australia);
St Francis' Residential College 50 rooms
(Operated by the Roman Catholic Church).
Further information:
(See - Credit Advice)
(See also - Grievance Resolution)
(See also - Exclusion Appeals Advice)
Students who are unhappy with the way in which the University has dealt with them or who have a problem but are unsure what to do about it, should consult their student association for help. Depending on the nature of the problem the association may give advice on the procedure to follow or the person or office to contact to resolve the matter; or the association may take up the matter on their behalf.
Students at the NSW Police Academy, Goulburn should contact Rivcoll Union on the toll-free line located opposite the Police Shop.
Available through:
An alumnus is a graduate, former student or former staff member of the University (alumni is the plural). Services to alumni are provided through the Alumni Office located on the Bathurst campus.
The alumni of CSU include graduates, former students and staff of the following predecessor institutions:
The Alumni Office maintains contact with CSU's alumni and organises reunions for particular alumni cohorts. The Office also supports the various graduate associations of the University. The object of the Office is to foster an ongoing interest in and support for the University and to thereby further the development and operation of the University. A principal source of revenue for the Alumni Office is the sale of University merchandise.
Available through:
The Alumni Office
The Founders Cottage (N9)
Bathurst Campus
Telephone: (02) 6338 4629
Facsimile: (02) 6338 4766
Email: alumni@csu.edu.au
(See also - Section 6 - Assessment Regulations)
It is CSU policy that marked assignments be returned to students within twenty-one days of the due date provided that the assignments were received on time. On-campus students can collect their assignments either directly from their lecturer or from the School office as advised by the lecturer to whom enquires should be made regarding late returns etc.
Distance education students submit their assignments to, and have their marked assignments returned to them, by the Open Learning Institute. Enquires regarding the receipt and return of distance education assignments should be made to the Open Learning Institute.
Enquires to:
On-campus students:
Distance education students:
A branch of the National Australia Bank operates on the Bathurst and Wagga Wagga campuses during session. The branches provide an automatic teller machine (ATM) for transactions when they are closed.
A branch of the Commonwealth Bank operates from the Minimarts on the Bathurst and Wagga Wagga campuses.
A branch of the Police Credit Union operates on the Goulburn campus and provides an ATM service also.
Available through:
Bar facilities and services are provided on the Albury-Wodonga, Bathurst and Wagga Wagga campuses by the student associations. A bar operates also at the NSW Police Academy at Goulburn.
Available through:
Everyday is open day at CSU (9.00 am to 5.00 pm, Monday to Friday including school holidays but not public holidays). Prospective students who would like to have a tour of one of the University's campuses should contact:
Campus Watch is a personal safety program similar to the community program Neighbourhood Watch. The program encourages students and staff to be safety conscious when on campus and to telephone the Campus Watch number when they feel their personal security is not assured. Signs displaying the Campus Watch logo and telephone numbers are displayed on the campuses.
Security services operate at the NSW Police Academy, Goulburn, 24 hours per day.
MASC, on the Bathurst campus, operates a Walksafe Program. Student volunteers who wear distinctive red, yellow and white jackets and communicate with `walkie-talkies' walk with students at night on campus. The Walksafe number is 84333 and there is a Walksafe phone in the Library foyer which connects directly to the service.
Available through:
The careers service assists students to develop career plans and to acquire the skills necessary to compete successfully for employment. Services provided include: careers counselling and graduate employment advice; preparation of resumes; interview skills training; information and contact details of prospective employers; and information on further study opportunities.
Information on occupations and employers is also available online through the careers forum which allows students to post a query, find out about jobs, or discuss careers issues -
http://www.csu.edu.au/forums/Careers/
Available through:
(See also - Section 4 Fees and Financial Assistance)
A cashier's office is located on the campuses shown below. Fees and charges may be paid at the Albury-Wodonga (Thurgoona), Bathurst and Wagga Wagga offices between 10.00 am and 4.00 pm on any business day; and at the Albury-Wodonga City office between 1.00 pm and 3.00 pm Tuesdays and Thursdays.
Students may pay their fees and charges by cash, cheque, Bpay, credit card, or by telephone through Xpress Call on 1902 261 566. The University accepts Bankcard, MasterCard, Visa and American Express. Students who wish to pay their fees and charges by mail should send their remittance to:
Division of Financial Services
Locked Bag 677
Wagga Wagga 2678
Available through:
The University chaplains and youth workers provide for the spiritual needs of students who belong to the Christian or other faiths. Services provided include worship, study and discussion groups, fellowship, counselling and support.
Available through:
Childcare is available to the children of students and staff of the University through a number of childcare centres. Parents using the centres may be eligible for Childcare Assistance and/or the Childcare Cash Rebate. Parents may also be eligible for additional assistance under the Jobs, Education and Training (JET) Program which is designed to improve the financial circumstances of students receiving Centrelink payments by aiding their entry or re-entry into employment. The JET program also aims to increase eligible students' access to childcare. Enquiries regarding eligibility should be directed to Centrelink.
Albury-Wodonga
The Murray Children's Centre is licensed to care for 25 children ranging in age from six weeks to five years. Priority is given to the children of parents in full-time employment or who are full-time students.
The Centre operates from 8.30 am to 5.30 pm for 48 weeks each year. It is closed on public holidays and for four weeks over the Christmas/New Year period. Parents are required to provide food and nappies for their children. The Centre, which is an employer-based long day care centre, is self supporting and fees are set to cover running costs.
Enquiries: (02) 6051 6768
Bathurst
The Mitchell Child Care Centre is licensed to care for 70 children ranging in age from 6 weeks to 5 years. Fifteen of these places are dedicated to the children of students and staff of the University with a further nine places reserved for the children of students attending residential schools.
The Centre operates from 8.00 am to 6.00 pm, Mondays to Fridays for 48 weeks each year. It is closed on public holidays and for four weeks over the Christmas/New Year period. The Centre provides all meals and nappies. The Centre, which is run by an incorporated association, is self supporting and fees are set to cover running costs.
Enquiries: (02) 6338 4346
Wagga Wagga
The CSU Children's Centre is licensed to care for 36 children ranging in age from six weeks to five years.
The Centre operates from 8.00 am to 6.00 pm, Mondays to Fridays for 48 weeks each year. It is closed on public holidays and for four weeks over the Christmas/New Year period. The Centre provides all meals and nappies.
Enquiries: (02) 6933 2665
(See also - Online Services)
Computing facilities at CSU are provided by the Division of Information Technology. Computer laboratories are available for students' use and assistance in using the equipment and facilities is provided by the Division's Service Desk.
Use of CSU's computing facilities is conditional upon adherence to the Code of Conduct for Users of Electronic Facilities (see Section 6).
Available through:
(See also - Intellectual Property)
Generally, students own the copyright in the work that they produce as part of their CSU course (see Intellectual Property). This means that the use of their work is protected by the Copyright Act, 1968.
Students should be aware that the work of others is also protected by copyright. The Copyright Act allows students to copy others' work for private study and research under the fair dealing provisions of the Act. Students who need advice on whether it is legal to copy others' materials should contact their campus library in the first instance.
Further information and advice:
The counselling service assists students who are experiencing concerns in their personal life or with their studies. The service assists students to deal with anxiety, loneliness, depression, bereavement and grief, physical or mental abuse, family conflicts, relationship difficulties and adapting to university life. Counselling is free and confidential.
The counselling service also offers group workshops on issues such as managing stress and anxiety and provides brochures on some of these issues. Psychological and vocational testing is also available on some campuses.
A counselling service is also available to students at the NSW Police Academy in Goulburn.
Available through:
Students who need advice regarding enrolment and similar matters related to their course should contact their course co-ordinator whose name and contact details are listed as part of the course information elsewhere in this Handbook.
Students may also contact their School Liaison Officer in the Student Administration Office. Specific contact details are provided in the Student Administration Office Information Booklet provided to enrolled students and online at:
http://www.csu.edu.au/division/deanstud/
The School Liaison Officer for students at the NSW Police Academy in Goulburn is located on the Albury-Wodonga Campus.
Contact:
Prospective students who would like more information about the courses in this Handbook are invited to contact the person whose name and contact details are given for a particular course. Career counselling is also available from the Prospective Student Advisers on each campus. Advice on Dubbo courses is available from the Prospective Student Adviser on the Bathurst campus.
Available through:
For on-campus courses (school leavers):
For on-campus courses (non-recent school leavers) and distance education courses:
(See - Course Advice - Enrolled Students)
CSU does not expect students to study subjects that would teach them things they already know and understand. The University encourages students with prior learning including learning that has occurred outside of formal courses (uncredentialled learning) to apply for credit (sometimes called advanced standing or exemptions) as required by the Credit Regulations.
Students at the NSW Police Academy in Goulburn should contact their school liaison officer on the Albury-Wodonga Campus.
Enquires to:
Prospective Students:
Prospective International Students:
Current Students:
CSU produces a range of merchandise bearing the University's logo as well as merchandise bearing the logo of the various predecessor institutions of CSU. The range includes clothing, stationery, glassware, clocks and watches.
Available through:
The disability support service assists students with hearing, vision, mobility, speech, learning and psychological disabilities and students with medical conditions which necessitate support. The service is provided through a Disability Liaison Officer who, as well as arranging particular assistance, provides an advocacy service for students so that their disabilities are understood and accommodated by teaching and other staff. This service is available to Dubbo students through Student Services at Bathurst.
Available through:
(See also - Aboriginal Student Support)
Under its equity program, CSU is committed to increasing the opportunities for disadvantaged groups in the community to participate in university life. Students targeted under the program include: those from rural areas, particularly isolated rural areas; those from low socio-economic backgrounds; women studying courses in which women have been under-represented; students of Aboriginal or Torres Strait Islander descent; students with a disability; and students from non-English speaking backgrounds.
Students who are disadvantaged in any of these ways and who need assistance in coping with study or university life generally are urged to use the various services available to them by contracting their Student Service Unit.
Goulburn students should contact Student Services at the Albury-Wodonga campus.
Available through:
(See also - International Student Support)
(See also - Learning Skills Service)
(See also - Mathematics Skills Service)
The English language skills service is provided on a part-time basis to provide assistance to students, for whom English is a second language, who need to develop skills in: spelling, grammar and punctuation; conversation and writing; and research and reading. It also helps students from non-English speaking backgrounds to understand the English language expectations that lecturers will have of them.
For students at the NSW Police Academy at Goulburn, spoken English enhancement packages are available through the library.
Available through:
(See - Course Advice - Enrolled Students)
(See also - Timetable - Examinations)
On-campus students are expected to sit for their end-of-session examinations at their campus. Distance education students may sit their examinations on-campus or at one of the many examinations centres established by the University throughout Australia and overseas. Students who wish to change their examination centre may do so online or by contacting the Examinations Office. The online address is:
http://www.csu.edu.au/division/deanstud/
Enquires to:
Students who have been asked by the University to show cause why they should not be excluded, or students who have been excluded and wish to appeal against their exclusion, may seek advice on the preparation of their show cause or appeal through their student association.
Available through:
(See - Credit Advice)
On-campus students who wish to send or receive faxes can use facilities provided by the units listed below for which a fee is charged. Available through:
(See also - Section 4 Fees and Financial Assistance)
Financial advice and assistance is available to students who are experiencing difficulties in financing their studies and meeting living costs. Advice is available on the various forms of government assistance (Austudy, Abstudy and the Youth Allowance). Interest free loans to meet short term financial difficulties are also provided.
NSW Police Academy students at Goulburn should contact Student Services at the Albury-Wodonga campus.
Available through:
(See also - Health Service)
CSU has appointed a number of staff on each campus as first aid officers. Most of these staff are St John's Ambulance trained and their location and contact details are published on posters displayed throughout the campuses.
(See also - Information - Access to)
The food services provided on each of the University's campuses are listed below:
Albury-Wodonga Campus
The Murray Students' Association provides the following facilities. The Hard Cod Café on the City campus provides hot and cold take away food, drinks and confectionery. Hours: 8.30 am to 4.00 pm.
Gums Café on the Thurgoona campus provides hot and cold take away food, drinks and confectionery. Hours: 9.00 am to 4.00 pm.
Bathurst Campus
The Department of Residences and Catering provides food services through the Dining Room and Café Mitchell.
The Dining Room provides hot and cold, cafeteria-style meals to students living in the residences and to other students and staff who wish to use the Dining Room on a casual basis. Standard hours: lunch 11.30 am to 1.45 pm and dinner 5.00 pm to 7.00 pm during session. Times may vary so students should check on arrival.
Café Mitchell provides hot and cold, self-serve, cafeteria style lunches to staff between 12.00 noon and 2.00 pm throughout the year. Café Mitchell is licensed.
MASC provides food services through the Pitstop and the Bistro. The Pitstop provides hot and cold, take away food, drinks and confectionery. Hours (Monday to Friday): 9.30 am to 3.30 pm during session; 10.00 am to 2.00 pm at other times.
The Bistro, which is licensed, provides hot and cold meals and drinks in a table-service, café-style setting. Hours: 10.00 am to 3.00 pm Monday to Friday.
Dubbo Campus
Food services at the Dubbo campus are provided by the TAFE College which provides hot and cold take-away food and confectionery. Hours: (during TAFE terms) 7.30 am to 8.00 pm Monday to Thursday; and 8.00 am to 2.00 pm on Friday.
Goulburn Campus
Food services at the NSW Police Academy in Goulburn include the Dining Room which provides breakfast, lunch and dinner and morning and afternoon teas. Hours: breakfast 6.30 am to 9.00 am; lunch 11.30 am to 2.00 pm; dinner 5.30 pm to 7.30 pm. The Gallery provides light snacks from 10.00 am to 2.00 pm weekdays.
Wagga Wagga Campus
The Department of Residences and Catering provides food services through the Dining Room which serves meals to students living in the residences and to other students or to staff who wish to use the Dining Room on a casual basis. Standard hours: breakfast 7.30 am to 9.00 am; lunch 12.00 noon to 1.30 pm; and dinner 5.30 pm to 7.30 pm. Times may vary so students should check on arrival.
The Department of Residences and Catering also operates a hot food bar from 11.00 am to 2.30 pm, Monday to Friday, which serves hot and cold food and drinks.
Rivcoll Union provides food services through the Boorooma Canteen and Mouth Trap on the Booroma campus and the Ag Canteen on the Agriculture campus. The Boorooma Canteen serves hot and cold takeaway food, drinks and confectionery. Hours: 9.00 am to 5.00 pm during session; 9.00 am to 4.30 pm at other times.
The Mouth Trap serves drinks, coffee and snacks. Hours: 10.00 am to 3.00 pm during session.
The Ag Canteen serves hot and cold, take away food, drinks and confectionery. Hours: 9.00 am to 5.00 pm during session; 9.00 am to 4.00 pm at other times.