This section of the Handbook lists the services and facilities available to students which are provided by the various units of CSU and by the student associations. The services and facilities are listed alphabetically.
Each entry provides the contact details of the provider of the service or facility and the campuses through which it is available.
(See also - Alumni Services)
A number of graduate associations has been established under the aegis of the Alumni Office. These associations organise activities for members and facilitate the networking of graduates with one another, prospective employers and others who share similar professional interests.
The following associations have been established in Australia: CSU Alumni-Bathurst Chapter; CSU Television Production Alumni; CSU-Mitchell Emeritus Club; Goulburn College of Advanced Education Alumni Association; Wagga Wagga Teachers' College Alumni Association; Wagga Agricultural College Old Boys' Union. Overseas alumni groups have been established in Canada, Hong Kong, Malaysia, New Zealand, Singapore and England. Contact details for these associations are published online: www.csu.edu.au/division/alumni
Further information:
Alumni Office, Bathurst
(02) 6338 4629
alumni@csu.edu.au
(See also - Academic Dress Hire)
(See also - Graduation Balls)
Students in the final session of their course are required to apply to graduate. Graduands (ie students who have completed their course but have not yet graduated) may choose to graduate at a graduation ceremony or in absentia which means their testamur is mailed to them.
Graduation ceremonies are held in April and May each year on the Albury-Wodonga, Bathurst, Dubbo and Wagga Wagga campuses as well as in Canberra, Goulburn and Manly. A number of ceremonies are organised later each year at overseas locations by the International Office for international students.
Further information:
(See also - Graduation)
Graduation balls for students graduating at the Albury-Wodonga, Bathurst and Wagga Wagga ceremonies are organised by the student associations. Information regarding the balls is sent to students with information about the graduation ceremonies.
Enquires:
(See also - Advocacy)
Students and staff who believe they have been harassed, discriminated against or otherwise dealt with unfairly by other students or staff may seek to have their grievance dealt with under CSU's grievance policy.
Grievance advisers have been appointed who are available to assist with the resolution of grievances through informal mediation or, if this proves unsuccessful, through more formal processes provided for in the policy. The names and locations of grievance advisers are published on campus posters and in the CSU Communications Directory (internal telephone directory). Staff and students on a campus which doesn't have a grievance adviser may contact a grievance adviser on another campus.
The grievance policy is published online at: www.csu.edu.au/adminman/part-f/f4.htm
Students may contact Student Services and staff may contact their Human Resources Office to be put in touch with a grievance adviser.
Available through:
(See also - Immunisation)
(See also - Medicare)
The health service provides on-campus general nursing care to students and a daily clinic staffed by visiting general practitioners who bulk-bill. The service provides first aid, immunisation, contraception, pap tests, pregnancy testing and literature on health-related issues including HIV. On-campus students with an ongoing medical condition are invited to advise the nursing staff.
The NSW Police Academy at Goulburn operates a clinic for students at that campus Monday to Friday from 8.00 am to 4.30 pm.
Available through:
(See Section 4)
(See Off-campus Housing Service)
All students are issued with an ID card which should be carried at all times when on-campus. The ID card is validated for each year of enrolment and must be produced to obtain certain University services. A fee is charged for replacement cards which can be ordered through Xpress Call.
The ID card is a plastic card which shows a digitised image (portrait) of the student, the student's identification number and the card expiry date.
Availability:
(See also - Health Service)
(See also - Medicare)
Students enrolled in the Policing courses at the NSW Police Academy in Goulburn are encouraged to complete a program of vaccination during their first session before commencing field work. Students should take evidence of any current vaccinations with them to the Academy when they commence their course.
Students enrolled in Nursing, Paramedical Studies and similar courses are also encouraged to complete a program of vaccination.
Further details:
Students have access to the records relating to their personal affairs as specified in the Policy on Access to Student Records and Assessment Items (see Section 6).
Information held by the University is generally available to students and staff. However they may seek access to University records by lodging a Freedom of Information application for which a fee is payable. Applications are decided within the provision of the NSW Freedom of Information Act which provides applicants with the right of appeal if access to the information they seek is denied.
Availability:
Students of CSU are covered by the University's public liability policy while they attend classes at the University and while they are engaged on course related activities which would include practicums, internships, etc taken off-campus. Public liability insurance covers students against any damage or injury they may cause while completing their course.
Students, particularly those living in the University's residences, are advised to insure their belongings, particularly their computer and other equipment as their personal property is not covered by the University's insurance policies.
Some of the student associations offer personal accident insurance at competitive rates. MASC provides this service to all Bathurst students without them having to request the cover. Students at the NSW Police Academy, Goulburn should contact Rivcoll Union on the toll free line located outside the Police Shop.
Available through:
(See - Copyright)
Generally, students own the work that they produce as part of their studies and research at CSU. This means that the University cannot use a student's work without the consent of the student. Exceptions to the general rule of student ownership of work may apply in the case of research which is undertaken for a higher degree. In such cases the student will be notified of the situation and may be required to sign a statement relinquishing his or her intellectual property rights.
The University's policy on intellectual policy is available online at:
http://www.csu.edu.au/admin/adminman/part-f/f19.htm
Further information:
(See also - English Language Skills Service)
(See also - Learning Skills Service)
(See also - Mathematics Skills Service)
Support to international students is provided by the international student advisers who can assist students to adapt to the new culture in which they find themselves and to understand and cope with the expectations that they must meet as university students.
Available through:
(See - Online Services)
An Islamic Study Centre has been established on the Wagga Wagga campus. The Centre is run by the Islamic Student Association and is open to all Muslim students and staff.
Further information:
(See also - Mathematics Skills Service)
(See also - English Language Skills Service)
The learning skills service provides skills and advice on how to study and learn at university. The service develops skills in time management, research techniques, effective reading and note taking, essay and report writing, tutorial presentation, examination preparation and how to use the World Wide Web to obtain information and resource materials. Students at the NSW Police Academy in Goulburn can contact Student Services at the Wagga Wagga campus.
Available through:
Some student associations, by arrangement with a local firm of solicitors, provide a free legal advice service to students. Legal matters dealt with by the service include, for example, tenancy and matters relating to real estate, motor traffic accidents, disputes with the suppliers of goods and services.
Students at the NSW Police Academy at Goulburn should contact Rivcoll Union on the toll free line located outside the Police Shop.
Available through:
(See also - Section 4 for Library Fees)
(See also - Section 6 for Rule of the Library)
Library services are provided to support the academic programs of CSU. The collection reflects the University's teaching profile and is expanding to cater for higher degree and research work. Most of the material is available for loan.
CSU's library contains over half a million books and documents, more than 5,000 current serials and a large collection of audiovisual materials. Libraries are located at the Bathurst, Wagga Wagga and Albury-Wodonga campuses. A campus at Dubbo will offer a small resource collection in 2001. Affiliated libraries at the NSW Police Academy in Goulburn and the Australian Institute of Police Management in Manly assist in supporting courses in policing and police management. Theological students are served by St Mark's College (Canberra) and Vianney College (Wagga Wagga) as well as from the CSU library.
Access to collections and information throughout the world is available through the document delivery and database services of the library. These include indexes and full-text services, many of which are made available through the University network.
CSU is a member of UNILINC, a large library network for co-operative activities among academic libraries in New South Wales. The UNILINC catalogue is available online (OPAC) in each library and by network access.
Students and staff may borrow from the CSU libraries in person or via intercampus loans. In addition, there are reciprocal borrowing privileges at most UNILINC member libraries and a number of other Australian academic libraries.
Distance education students and students enrolled at the Dubbo campus are offered library services by mail. Special telephone, online catalogue and database services are provided to help bring the library to the user. Remote access is a growing feature of library and information service provision.
Library publications give details of services available, opening hours, borrowing procedures and resources. Services available to members of the public and staff and students of other universities may vary from those available to staff and students of CSU.
Available through:
Students are responsible for ensuring that the University has their most current mailing address. Changes of address should be notified in writing to the Student Administration Office. The facility to update addresses and other personal details will soon be available online at:
http://www.csu.edu.au/division/deanstud/
Students enrolled in on-campus courses should not give their address as "c/- Charles Sturt University" as the University accepts no responsibility for the delivery of mail addressed to students in that way.
Students living off-campus should give their off-campus address for the receipt of mail. Students living in the University residences who wish to receive mail at the University must open a post office box at the post office located within the Minimarts on the Bathurst or Wagga Wagga campuses. Up to two students may share the same box.
Students living in residence at the NSW Police Academy, Goulburn, should have their mail addressed to them as follows:
Constables Education Program
NSW Police Academy
McDermott Drive
Goulburn 2580
See also - English Language Skills Service)
(See also - Learning Skills Service)
The mathematics skills service is provided by a mathematics learning adviser who can: assist students with the mathematical or statistical components of their subjects; devise bridging programs for students who lack the mathematical or statistical background necessary to succeed in their course; and help students to benefit from the resources available in the Mathematics Learning Centre.
Available through:
(See also - Health Service)
(See also - Immunisation)
Students commencing on-campus courses are advised to obtain their own Medicare card so that they can be bulk-billed when using the University's Health Service.
Students may also qualify for a Social Security Health Care card which entitles the holder to free medical and hospital cover and other benefits. The issue of these cards is subject to a means test. Enquiries should be directed to the Department of Social Security.
International students must have Medibank Private health insurance, which is a condition of their student visa, during their enrolment with the University.
(See - CSU Merchandise)
(See - Shops)
(See - Special Consideration)
(See also - Tenancy Advice)
The off-campus housing service assists students to find suitable accommodation by maintaining a register of private housing which includes rentals, board, rooms to let and flats and houses to share.
Available through:
(See also - Xpress Call)
CSU is continually increasing the number of services it offers online. The following units of CSU currently offer services online: the Library; the Student Administration Offices (enrolment information, student records); the Student Services Units; and the Open Learning Institute. The University Co-op Bookshop Ltd also has an online service.
Almost all CSU subjects are supported online. This is of real benefit to distance education students as it enhances the teaching/learning materials students receive through the mail. Online subject sites provide links to information relevant to the subject available on the Web within Australia and overseas; they provide discussion groups which allow students to discuss with one another and with their lecturer topics of interest or concern; and they allow students to communicate with their lecturer by email.
Students enrolling at CSU, particularly those enrolling as distance education students, are encouraged to obtain the necessary equipment and software to access online services (this is compulsory in some courses). These include a computer, a modem and a telephone line. A modem is a device that connects to a computer and enables it to transmit and receive data through a standard telephone line.
By using a computer, modem and telephone line students are able to connect to the Internet ( also called the Web or the World-Wide-Web). Students can connect to the Web through the University or by using an Internet service provider (ISP) which are listed in the Telstra Yellow Pages under "computer online service providers" and "Internet services".
Information about the type of computer and its capacity, and the software required for access to the Web is provided in the Distance Education Manual which is mailed to all distance education students each year and in brochures issued to new internal students when they enrol.
Further information:
Computer Service Desk:
8.00 am - 10.00 pm Monday to Friday
9.00 am - 5.00 pm Saturday, Sunday and public holidays
1300 653 088
sdesk@csu.edu.au
(See Campus Tours - Prospective Students)
(See School Visits - Prospective Students)
Prior to the start of the Autumn session, new on-campus students are invited to take part in O-Week, a week-long program of activities co-ordinated by the Student Services Units and delivered by students and the student associations.
O-Week familiarises students with the facilities and services provided by the University and helps them prepare to meet the demands of being a university student and of living away from home.
A similar orientation program is run for distance education students by the Open Learning Institute. It is a residential program conducted over two days, usually a week-end. An additional orientation program for distance education students is run on the Bathurst campus by MASC, the students' association. The one-day program is usually run on a Friday in January or February.
Orientation information for distance education students is available online
The orientation of international students is enhanced by a supplementary orientation program run by the International Student Advisers on three of the University's main campuses.
Special programs are also run for students commencing courses at the NSW Police Academy at Goulburn. Details are provided in enrolment packages.
Further information:
On-campus students:
Distance education students:
Free on-campus parking is provided on all campuses of the University. Cars must be parked in the designated car parks. Cars parked illegally will be fined by security staff who have authority under the Motor Traffic Regulations to impose such fines.
Campus roads are public roads for the purposes of the Motor Traffic Act and motorists who fail to observe speed limits or the traffic signs or who are otherwise in breach of normal road rules may be fined by police officers who patrol the campus roads.
On-campus students who wish to photocopy material can use photocopiers and microform printers in the libraries, or the photocopiers provided by some student associations.
The University printeries have established Copyshops on the main campuses which provide students and staff with a while-you-wait black and white and colour photocopying service. The Copyshops sell paper and provide a binding and laminating (not at Bathurst) service. The Wagga Wagga Copyshop also provides a passport photo service.
Available through:
The Centre for Graduate Studies located on the Wagga Wagga campus is responsible for the administration of the University's master and doctoral research programs and professional doctorate programs. The Centre produces a Higher Degrees Manual which is issued to all new research students and is available online at:
http://www.csu.edu.au/research/resgrad/gradstud/hdegrees/manual/front.htm
The Manual provides information and advice on a wide range of matters affecting research students including, for example: supervision; intellectual property; ethical issues related to research; research fields; facilities and resources provided to students; and enrolment and similar matters relating to research candidacy.
Further information:
Centre for Graduate Studies
Locked Bag 588
Wagga Wagga 2678
Telephone: (02) 6933 4163
Facsimile: (02) 6933 4161
(See - Section 4 Fees and Financial Assistance)
Everyday is open day at CSU (9.00 am to 5.00 pm, Monday to Friday, including school holidays but not public holidays). Teachers wishing to organise a visit to a campus of CSU for high school students should contact:
(See - Campus Watch)
(See also - Food Services)
(See also - CSU Merchandise)
Minimarts have been established on the Bathurst and Wagga Wagga campuses to supply groceries and related items to students particularly those living in self-catered residences. Commonwealth Bank and Australia Post agencies operate within the Minimarts.
The student associations on the Albury-Wodonga, Bathurst and Wagga Wagga campuses also operate shops selling stationery, postage stamps, CSU merchandise, confectionery, etc.
Colemans Office Products, a local business in Bathurst, operates a shop on the Bathurst campus selling computer hardware and software, calculators, and similar equipment.
Service provided by:
CSU policy is that the University is a smoke-free environment. Smoking is prohibited in all buildings including the student residences.
Social and cultural activities are provided for students by the student associations. Such activities may be organised by and for the members of the various clubs and societies affiliated with the student associations or by the associations generally for all students.
Students at the NSW Policy Academy in Goulburn should contact Rivcoll Union on the toll free line located outside the Police Shop.
Available through:
(See also - Section 6 Special Consideration Regulations)
Students who suffer misadventure or extenuating circumstances which prevent them from submitting work on time or from sitting an examination, or which adversely affects their performance in assignments or examinations may apply for special consideration under the Special Consideration Regulations.
Enquires to:
The Bathurst and Wagga Wagga campuses of the University and the NSW Police Academy at Goulburn provide students with a range of sporting facilities including football, soccer and hockey fields; basketball, netball, volleyball and tennis courts; and gymnasiums. The Bathurst campus has a nine-hole golf course and the Wagga Wagga campus has a 25 metre swimming pool. These facilities are available for use by students and staff.
Further information:
(See - Learning Skills Services)
(See also - Section 6 - Assessment Regulations)
All students enrolling in a CSU subject will be issued with a subject outline which sets out information on: who will teach the subject; what its aims and objectives are; what will be taught (ie the curriculum); and how students will be assessed and graded. Subject outlines are important documents because they are, in a sense, an agreement between a student and the University with respect to teaching and learning in the subject. Subject outlines can only be changed during a session with approval from the Head of School
Further information:
(See also - Xpress Call)
Internal Calls
Students on the Albury-Wodonga, Bathurst and Wagga Wagga campuses can call any of the numbers listed in this Handbook from any of these campuses as an internal call by simply dialling the last five digits of the number shown. This facility will only work on handsets connected to the University's telephone system. It will not work on public telephones, mobiles or private telephones.
Students at the NSW Police Academy at Goulburn can call any of the Academy's numbers as an internal call by dialling 8 plus the last four digits of the number given in this Handbook. To call the Albury-Wodonga campus from the Academy students can use a tie-line service by dialling 83383 plus the five digit Albury extension number.
Some sections of the University, for example the Library, the Division of Information Technology and the Open Learning Institute, provide a toll free telephone number for some of their services. Students at the NSW Police Academy in Goulburn can access the services of the Rivcoll Union on the toll free line located outside the Police Shop.
Public Telephones
Coin and card operated public telephones are located on CSU campuses and in the CSU residences. Students who are members of The University Co-op Bookshop Ltd can use their membership card as a rechargeable phone card.
Mobile Telephones
Students who carry mobile telephones are encouraged to use them in a way that respects the rights of other students and staff to study in a non-distracting environment. Mobile telephones are expected to be turned off during classes except where the student or staff member is on-call or expecting an urgent or important message. In such cases the student is required to notify the lecturer that the phone will be on and to take any such call outside the lecture room.
Sydney Telephone Service
Students can telephone the University on (02) 8217 3500 from the Sydney metropolitan area for the cost of a local call. The service asks students to key in the five digit extension number of the person they are calling which requires a tone dial receiver to access. Students who don't have such a receiver or don't know the extension number they require can hold the line and will, during business hours, be transferred to the switchboard.
(See also - Legal Advice)
Tenancy advice is available to assist students living in rented accommodation to understand their rights and to ensure they are treated fairly by landlords.
Available through:
Textbooks are made available through the University Co-op Bookshop Ltd which also carries reference books and a selection of general books. Books not in stock may be ordered. The Co-op also stocks stationery, computer software and calculators.
Students and staff who become shareholders in the Co-op for a once only payment of $20, receive a discount on book purchases and are offered special deals throughout the year. Students don't have to be a shareholder to shop at the Co-op, which accepts credit cards and cheques.
Distance education students can purchase their textbooks by mail order through the Bathurst branch which is the main supplier of distance education textbooks.
Extended trading hours apply at the start of each session.
Available through:
Co-op Bookshop, Albury Branch (City Campus)
9.00 am - 5.00 pm Monday to Thursday
10.00 am - 4.00 pm Fridays
Telephone: (02) 6051 6818
Facsimile: (02) 6041 3734
Email: murray@mail.coop-bookshop.com.au
Co-op Bookshop, Bathurst Branch
9.00 am - 5.00 pm Monday to Friday
telephone: (02) 6338 4474
facsimile: (02) 6332 1675
Email: mitch@mail.coop-bookshop.com.au
Co-op Bookshop, Wagga Wagga Branch
9.00 am - 4.45 pm Monday to Friday
Telephone: (02) 6933 2685
Facsimile: (02) 6933 1145
Email: river@mail.coop-bookshop.com.au
The student associations operate second hand bookshops which sell textbooks and reference books for students on a commission basis.
Available through:
Responsibility for compiling the timetable of on-campus classes rests with the Student Administration Offices for the Albury-Wodonga, Bathurst and Wagga Wagga campuses; with the Administrative Officer at the Dubbo campus; and the School of Policing Studies at the Goulburn campus.
Classes are normally timetabled between the hours of 8.00 am and 6.00
pm Mondays to Fridays. Wednesdays between 3.00 pm and 5.00 pm is a designated
class-free period on all campuses to facilitate student and staff meetings
and other activities. Timetables are published online (for the Albury-Wodonga,
Bathurst and Wagga
Wagga campuses) and on campus notice boards prior to the start of each
session. The online address is:
http://www.csu.edu.au/division/deanstud/
Available through:
(See also - Examination Centres)
The timetable of end-of-session examinations is the responsibility of the Examinations Office. The Office publishes online and on notice boards a draft timetable which students are asked to check and to advise the Office of any clashes. The Examinations Office also timetables and conducts supplementary and additional examinations. The online address is:
http://www.csu.edu.au/division/deanstud/
Enquires to:
(See - Aboriginal Student Support)
(See - Academic Records)
The transport services provided at some of the University campuses are listed below.
Bathurst Campus
MASC operates a free courtesy bus after the bar closes on Tuesday and Thursday nights. It also operates a free bus service for distance education students attending residential schools. The service operates between the campus and the airport, railway station and coach terminal.
The Department of Residences and Catering operates a mini-bus for students living in the residences. The bus is driven by residential staff and provides a free service to students in the off-campus residence Mitchell/Truskett/Gordon Houses and takes students living in the residences down town for shopping. The Department also operates a safety bus which operates during session between the campus and the city.
Wagga Wagga Campus
The Division of Financial Services operates a bus service for students and staff between the main (Boorooma and Agriculture) campus and the city and South campus. A fare is charged for this service. Timetables are displayed on campus. A reduced service operates during student vacation periods.
Full-time students are eligible to apply for travel concessions on State Rail and CountryLink services and on some airline services.
Availability:
(See - Campus Watch)
(See - Online Services)
Xpress Call is an interactive voice telephone service which enables students to obtain information regarding their enrolment, the despatch of teaching materials, examination centres and timetable, fees and HECS liability, assignments, residential schools, etc. Using Xpress Call students can enrol or vary their enrolment, pay fees, book accommodation, order a transcript, order a replacement ID card and apply for leave.
Students are issued with a Personal Identification Number (PIN) which must be used to access the system. Xpress Call operates 24 hours per day, seven days per week for the convenience of students. The cost of a call is approximately 95 cents per minute.
Xpress Call: 1902 261 566