MGT505 Foundations of Quality Management (8)
Enrolment Restriction: Postgraduate students
Concepts and techniques which are used to measure outcomes and to ensure the compliance of outcomes to specifications. Extension of these techniques and concepts to make it possible to discriminate between aberrations caused by the system and aberrations caused by other factors. Development of managerial skills required to empower the work-face operator to identify emerging aberrations and to take corrective action before a fault is built in. Creation of group dynamics and of a managerial climate which will make the above possible.