HRM545 Skills of Conflict Resolution (8)

CSU Discipline Area: Management (MANAG)

Duration: One session

Abstract:

This subject covers the nature and application of the "micro-skills" and processes of conflict resolution needed for a person to implement conflict resolution strategies successfully in practice and to institute conflict prevention/resolution systems in an ethically responsible manner.

+ Subject Availability Modes and Locations

Session 2
Distance	Wagga Wagga

Continuing students should consult the SAL for current offering details: HRM545

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Enrolment restrictions:

Postgraduate students only

Objectives:

Upon successful completion of this subject, students should:

- be able to discuss the twelve skills of conflict resolution;
- be able to explain the win/win model underlying these skills;
- be able to distinguish mere use of conflict resolution skills from ethical and principled applications;
- be able to explain the need for organisational designers to embody conflict resolution processes into their structures;
- be able to explain the design of systems for conflict prevention and resolution.

Syllabus:

The subject will cover the following topics:

Appropriate Assertiveness Mirroring and Active Listening Win/Win Cooperative Power Managing Emotions Willingness to Resolve Mapping the Conflict Developing Options Brain Storming Introduction to Negotiation and Mediation Broadening Perspectives Ethics and Principle in Conflict Resolution Applications "Wise-Winning" versus Winning Separating People from Problems Fighting Fair Conflict Resolution Processes in Organisational Strategy, Tactics, Operations and Organisational Design

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