ITC105 Communication and Information Management (8)

CSU Discipline Area: Computing (COMPU)

Duration: One session

Abstract:

This subject is designed to develop and refine communication skills within the workplace. It focuses on intra- and inter-personal factors which underpin effective communication. It provides guided practice in oral, written and electronic communication which includes skills of listening, speaking, reading, writing and use of associated technologies.

+ Subject Availability Modes and Locations

Session 1
Internal	Albury-Wodonga
Internal	Bathurst
Internal	CSU Study Centre Sydney
Internal	Holmesglen
Internal	Northern Sydney Institute
Internal	Port Macquarie
Internal	Wagga Wagga
Distance	Wagga Wagga
Session 2
Internal	CSU Study Centre Melbourne
Internal	CSU Study Centre Sydney
Session 3
Distance	Wagga Wagga

Continuing students should consult the SAL for current offering details: ITC105

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Enrolment restrictions:

Not available to students who have completed ITC125 , ITC126 , MGT110 , RMMN1752, COM105

Objectives:

Upon successful completion of this subject, students should:

be able to explain the fundamental concepts of the communication process;
be able to practise, develop and refine written language skills so students are able to write clearly, correctly and concisely;
be able to prepare an outline of a speech to communicate clearly, persuasively and effectively in a multicultural context;
be able to discuss the impact of non-verbal communication;
be able to critically assess the main issues associated with ethical communication;
be able to recall and construct a procedure when a consultation with relevant stakeholders is required, in all business and social matters pertaining to Indigenous Australians and Indigenous culture.

Syllabus:

The subject will cover the following topics:

Fundamentals of communication
- Interpersonal communication skills; listening, speaking, directing and instructing, response styles, conflict resolution strategies, non-verbal communication, persuasive communication, intercultural variations.
- Intrapersonal bases of effective communication; audience awareness, sender credibility, self-concept, empathy, assertiveness.
Written communication skills
- Functional writing techniques, everyday business writing tasks and special business writing tasks.
Oral Communication Skills
- Communication in small groups and large assemblies: meetings and oral presentations.
Business communication ethics.
Using Information and Communication Technology (ICT) for effective communication.

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