ITI211 Computer Support 2 (8)
CSU Discipline Area: Unallocated to a CSU Discipline code (OTHER)
Duration: One session
Abstract:
The major aim of this subject is to give the students the skills and knowledge required to complete the A+ Service Technician industry certification examination developed by the Computer Technology Industry Association (CompTIA).
+ Subject Availability Modes and Locations
No offerings have been identified for this subject in 2013.Continuing students should consult the SAL for current offering details prior to contacting their course coordinator: ITI211
Where differences exist between the handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
Assumed Knowledge:
Enrolment restrictions:
Only for students enrolled in Bachelor of Industry Computing
Objectives:
Upon successful completion of this subject, students should:
be able to describe PC support industry job roles;
be able to manage Windows using command line tools and edit the registry;
be able to use remote tools to deploy, maintain, optimise, and troubleshoot systems;
be able to use tools to recover or restore a damaged installation;
be able to configure and troubleshoot local network and wireless connections;
be able to configure and manage users, groups, and shared resources;
be able to configure and secure internet connections and web browser software;
be able to perform preventative maintenance using approved tools and products;
be able to assemble, disassemble, and upgrade PC and notebook components;
be able to configure and update BIOS/CMOS;
be able to troubleshoot, optimise, and upgrade hardware;
be able to troubleshoot and maintain printers and scanners;
be able to demonstrate good communication skills.
Syllabus:
The subject will cover the following topics:
* Install, configure, optimise and upgrade personal computer components * Tools, diagnostic procedures and troubleshooting techniques for personal computer components * Preventive maintenance of personal computer components * Fundamental principles of using laptops and portable devices * Install, configure, optimise and upgrade laptops and portable devices * Tools, diagnostic procedures and troubleshooting techniques for laptops and * The fundamental principles of operating systems * Install, configure, optimise and upgrade operating systems * The fundamental principles of using printers and scanners * Install, configure, optimise and upgrade printers and scanners * Tools and diagnostic procedures to troubleshoot printers and scanners * Preventive maintenance of printers and scanners * Install, configure, optimise and upgrade networks * Tools and diagnostic procedures to troubleshoot network problems * Preventive maintenance of networks including securing and protecting network * The fundamentals and principles of security * Diagnostic procedures and troubleshooting techniques for security * Potential hazards and proper safety procedures including power supply related issues * Communicating with customers and colleagues * Job-related professional behaviour including notation of privacy and confidentiality
The information contained in the 2013 CSU Handbook was accurate at the date of publication: 24 April 2013. The University reserves the right to vary the information at any time without notice.