MGT310 Service Operations Management (8)
CSU Discipline Area: Management (MANAG)
Duration: One session
Abstract:
This subject is designed to equip students with a keen appreciation of operations management - the "real work" of the enterprise or organisation and the integration of technology, people and processes. It focuses on the management of the design, production and delivery of services, and the application of operations concepts, tools, techniques and systems for improving performance. The curriculum is also directed at an understanding of the strategic processes involved in enhancing the efficiency and effectiveness of service and manufacturing operations in the global business environment. The topics in the subject will equip students with a number of quantitative and other analytical skills required to review a range of situations and developing appropriate recommendations for enhancing effectiveness and efficiency.
+ Subject Availability Modes and Locations
| Session 1 | |
|---|---|
| Internal | Albury-Wodonga |
| Internal | Bathurst |
| Internal | CSU Study Centre Melbourne |
| Internal | CSU Study Centre Sydney |
| Internal | Wagga Wagga |
| Distance | Wagga Wagga | Session 3 |
| Internal | CSU Study Centre Melbourne |
Continuing students should consult the SAL for current offering details: MGT310
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
Objectives:
Upon successful completion of this subject, students should:
- be able to critically evaluate the performance of organisation and industry operations
- be able to formulate solutions to operations management problems which can arise in the manufacturing/service sector
- be able to analyse organisational situations and make recommendations to improve operations performance
- be able to apply decision models in a range of operational situations
- be able to establish standards and develop controls applicable to various processes
Syllabus:
The subject will cover the following topics:
The Service Sector in the Australian economy.
Strategic Issues in Operations Management.
The design and analysis of Operations and Business Processes.
Design and management of Facilities.
Facility Location.
Management of Supply Chain Operations.
Planning and Control methods in the management of resources and quality.
Forecasting and Scheduling.
Project Management.
Materials Management
Qualitative and quantitative techniques for rationalising resources and measuring performance.
The information contained in the 2013 CSU Handbook was accurate at the date of publication: 24 April 2013. The University reserves the right to vary the information at any time without notice.