MGT505 Foundations of Quality Management (8)
CSU Discipline Area: Management (MANAG)
Duration: One session
Abstract:
Concepts and techniques which are used to measure outcomes and to ensure the compliance of outcomes to specifications. Extension of these techniques and concepts to make it possible to discriminate between aberrations caused by the system and aberrations caused by other factors. Development of managerial skills required to empower the work-face operator to identify emerging aberrations and to take corrective action before a fault is built in. Creation of group dynamics and of a managerial climate which will make the above possible.
+ Subject Availability Modes and Locations
| Session 1 | |
|---|---|
| Distance | Bathurst | Session 3 |
| Distance | Bathurst |
Continuing students should consult the SAL for current offering details: MGT505
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
Enrolment restrictions:
Postgraduate students
Objectives:
Upon successful completion of this subject, students should:
Identify the principles and techniques relevant to quality management.
Have the skills required to translate these techniques into the first level of managerial application.
Syllabus:
The subject will cover the following topics:
Quality management and quality assurance. Quality costs. Quality and income. Quality related decision making. Quality costing in practice. Motivating employee participation in improvement activities. Quality circles in context. Quality circle methods. Basic tools of quality circles. Modelling process quality. How the control chart works. Statistical process control and continuous improvement. Productivity improvement through statistical process control.
The information contained in the 2013 CSU Handbook was accurate at the date of publication: 24 April 2013. The University reserves the right to vary the information at any time without notice.