PPP113 Communication in Policing (8)
CSU Discipline Area: Policing, law enforcement & emergency management (POLEM)
Duration: One session
Abstract:
This subject will develop key communication strategies necessary for the conduct of general duties policing. Through an experiential learning approach, students will identify barriers to communication and then develop strategies to overcome these barriers. Throughout, students will be required to apply a reflective approach in order to extend and improve their communication practices in a variety of policing situations.
+ Subject Availability Modes and Locations
| Term 1 | |
|---|---|
| Internal | Goulburn | Term 2 |
| Internal | Goulburn | Term 3 |
| Internal | Goulburn |
Continuing students should consult the SAL for current offering details: PPP113
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
Enrolment restrictions:
Available only to students in the Associate Degree in Policing Practice
Objectives:
Upon successful completion of this subject, students should:
- Upon successful completion of this subject, students should:
- be able to identify, apply and evaluate effective communication strategies in a number of common policing situations that reflect the diversity of the community
- be able to Identify barriers to effective communication in a number of common policing situations, and develop strategies to overcome those barriers
- be able to Develop and apply an effective model of conflict resolution
- be able to identify and use key forms of written communication in the police workplace
- be able to demonstrate an understanding of tactical communication
- be able to work effectively in teams and demonstrate the use of reflective practice to improve performance
Syllabus:
The subject will cover the following topics:
. interpersonal and intrapersonal communication: verbal and non-verbal
. barriers to communication
. writing reflections
. police as information gatherers
. group dynamics
. listening, empathy, facts and inferences
. disclosure
. writing a narrative
. communicating with juveniles
. assertiveness
. communication with the mentally ill
. conflict management
. cross-cultural communication
. delivering a death message
. across the community role plays
. telephone inquiries scenarios
. tactical communication
. NSW Police Force Customer Service Charter
. verbal communication role plays
The information contained in the 2013 CSU Handbook was accurate at the date of publication: 24 April 2013. The University reserves the right to vary the information at any time without notice.