No offerings have been identified for this subject in 2015
IMI515 Building Relational and Trust Capital (8)
Abstract| This subject explores the essential nature of relationship processes and focuses on the role that trust and values play within these processes. The subject will also deal with establishing and developing relationships and, in this respect, will explore the impact of profit models on the way in which relationships are established and developed. In addition, a variety of other aspects of relationship establishment and development will also be considered. Finally, social capital as a concept will be explored, together with its impact on relational and trust capital. |
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+ Subject Availability Modes and Location
Continuing students should consult the SAL for current offering details prior to contacting their course coordinator: IMI515
Where differences exist between the handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
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Subject information| Duration | Grading System | School: |
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| One session | HD/FL | School of Management and Marketing |
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Enrolment restrictions|
Restricted to postgraduate students only |
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Learning OutcomesUpon successful completion of this subject, students should:
- understand relationship processes together with an understanding of their value, psychological and asset dimensions
- understand the demands that need to be addressed in establishing relationships that have the potential to contribute to the economic performance of the organisation
- understand the challenges that need to be addressed in developing and sustaining, on a long-term basis, commercially important relationships
- have an appreciation of the implications of the social capital for relationship-driven leadership. |
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SyllabusThe subject will cover the following topics:
- Relationship processes
- Trust and value harmonising processes
- Relationship psychology
- Relationships and trust as assets
- Profit models and relationship engagement
- Building relationship channels
- Building worldview empathy
- Establishing relationships - challenges and responses
- Profit models and relationship development
- Leveraging the relationship multiplier
- Rejuvenating relationships
- Developing relations - challenges and responses
- Social Capital
- Expanding relationship networks
- Measuring social capital
- Social capital scenarios |
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The information contained in the 2015 CSU Handbook was accurate at the date of publication: 01 October 2015. The University reserves the right to vary the information at any time without notice.
