No offerings have been identified for this subject in 2015
ITC321 Introduction to ITIL Practices (8)
AbstractThis subject provides grounding in the IT Infrastructure Library (ITIL) and the underlying frameworks and standards.
Students will be introduced to the concept of IT Service Management (ITSM) as a practice and the ITIL Service Life Cycle. The ITIL processes, functions, roles and activities and how they integrate to support the needs of business.
Key principles, models and terminology associated with the five key areas: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement; of ITIL will be explained as will the relevance of the Service Management Processes to the Service Life Cycle.
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+ Subject Availability Modes and Location
Continuing students should consult the SAL for current offering details prior to contacting their course coordinator: ITC321
Where differences exist between the handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
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Subject information| Duration | Grading System | School: |
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| One session | HD/FL | School of Computing and Mathematics |
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Learning OutcomesUpon successful completion of this subject, students should:
* be able to define Service and explain the concept of Service Management as a practice.
* be able to discuss the underpinning concepts and terminology of IT Service Management
* be able to critically analyse the IT Service Life Cycle in terms of its application to IT Service Management.
* be able to identify and discuss the key principles and models of Service Strategy
* be able to describe how Service Transition influences the ITIL Service Life Cycle
* be able to demonstrate understanding and explain the issues and concepts related to Service Operation
* be able to identify and describe the roles and responsibilities relevant to Service Design
* be able to rationalise the need and processes for Continual Service Improvement |
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SyllabusThe subject will cover the following topics:
- Service Management
- IT Service Management
- IT Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation? Continual Service Improvement |
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The information contained in the 2015 CSU Handbook was accurate at the date of publication: 01 October 2015. The University reserves the right to vary the information at any time without notice.
