HCS300 Social Work Theory and Practice 3 - Mezzo Level Practice (8)


This subject uses an issues-based approach to methods of intervention in human services. It develops students' intervention and evaluation skills in working with vulnerable groups in a group work context.  It provides foundational understanding of organisational context and of working within and between organisations and in particular in teams and meetings as a form of group process.   The subject includes theory of conflict resolution and mediation with a focus on developing relevant skills in this area.

+ Subject Availability Modes and Location

Session 1
InternalDubbo Campus
InternalPort Macquarie
InternalWagga Wagga Campus
Distance*Wagga Wagga Campus
*This subject offering contains a residential school. Please view following information for further details.
Continuing students should consult the SAL for current offering details: HCS300
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Humanities and Social Sciences

Enrolment restrictions

Prerequisite(s)Incompatible subject(s)

Learning Outcomes

Upon successful completion of this subject, students should:
  • Demonstrate their understanding of group work theory
  • Demonstrate and critically apply a range of groupwork skills to specific human services contexts and a range of types of groups
  • Demonstrate consistent critical reflection on their own groupwork practice by incorporating new knowledge and skills into practice
  • Demonstrate an ability to lead and evaluate a task-focussed group, including reflecting on their own behaviour and use of self in groups
  • Demonstrate an ability to solve problems and deal with difficult issues in group process
  • Demonstrate an ability to develop and implement an appropriate plan for conflict resolution relevant to the human services context
  • Identify the role of the worker as change agent within an organisation, including understanding change management processes and roles
  • Demonstrate an understanding of and capacity to articulate the role of organisational partnerships in the current welfare context
  • Design, implement and evaluate a multi-dimensional project within an organisational and/or community setting, including resource and constraint identification and budget management


The subject will cover the following topics:
  • Identification of the characteristic features of groups and understanding group work theories.
  • Application of groupwork principles and groupwork theory and practice that enables the critiquing of responses of groupwork clients' needs and circumstances.
  • Developing, leading, implementing, managing and evaluating task focussed group-work including process issues.
  • Identification and articulation of the characteristic features of organisational structures, internal and external relationships and how power impacts on organisational processes.
  • Challenging organisational practice: strategies for working and managing organisational change.
  • Working collaboratively or in conflict: understanding and improving inter-sectorial relationships with other services and disciplines.
  • Working across the mezzo level: understanding project and service management.

Residential School

This subject contains a compulsory 5 day residential school. The residential school will involve the students in interactive experiential learning all basic skills in a safe environment. It will provide specific lectures and opportunities for discussion and clarification of key concepts and processes. There will be individual and group activities.


The information contained in the 2016 CSU Handbook was accurate at the date of publication: 06 September 2016. The University reserves the right to vary the information at any time without notice.