HRM545 Skills of Conflict Resolution (8)


This subject is about the nature and application of the skills and processes of conflict resolution.   This subject analyses the considerations related to ethical use of conflict resolution skills and it examines the strategies and approaches essential in developing conflict prevention and resolution systems in an ethically responsible manner.

+ Subject Availability Modes and Location

Session 2
DistanceWagga Wagga Campus
Continuing students should consult the SAL for current offering details: HRM545
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Accounting and Finance

Enrolment restrictions

Postgraduate students only

Learning Outcomes

Upon successful completion of this subject, students should:
  • Critically discuss the principles and skills of conflict resolution;
  • Describe and analyse models of dispute resolution;
  • Critically evaluate ethical principles, values, concepts and theories and apply these within the context of conflict resolution;
  • Describe and analyse the need for organisational conflict resolution systems.


The subject will cover the following topics:
  • Appropriate Assertiveness
  • Mirroring and Active Listening
  • Win/Win
  • Cooperative Power
  • Managing Emotions
  • Willingness to Resolve
  • Mapping the Conflict
  • Developing Options
  • Brain Storming
  • Introduction to Negotiation and Mediation
  • Broadening Perspectives
  • Ethics and Principle in Conflict Resolution Applications
  • "Wise-Winning" versus Winning
  • Separating People from Problems
  • Fighting Fair
  • Conflict Resolution Processes in Organisational Strategy, Tactics, Operations and Organisational Design


The information contained in the 2016 CSU Handbook was accurate at the date of publication: 06 September 2016. The University reserves the right to vary the information at any time without notice.