HSM202 The Dynamics of Health Care Practice (8)


This subject frames the modern health services as a complex system, and builds on this by presenting the concepts of organisational culture and individual perception. This foundation is used to prepare students to communicate, influence, make decisions, participate in teams, and also to lead teams, successfully. The understandings emerging out of this work are then applied to the more complex matters that frequently impact on health services, including change, conflict and interdisciplinarity.

+ Subject Availability Modes and Location

Session 2
InternalBathurst Campus
InternalPort Macquarie
DistanceBathurst Campus
Continuing students should consult the SAL for current offering details: HSM202
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Biomedical Sciences

Learning Outcomes

Upon successful completion of this subject, students should:
  • Be able to describe the organisation of health services and their complex nature
  • Be able to discuss the tension between protocol driven practice and a health service's inherent unpredictability
  • Be able to analyse the relationship between organisational culture and performance
  • Be able to explain how individual perception can both facilitate and hinder health professional practice
  • Be able to discuss how health professionals can use an understanding of organisational behaviour to communicate, influence and make decisions
  • Be able to evaluate the benefits and challenges of teamwork in health care


The subject will cover the following topics:
  • The health service as a complex adaptive system
  • Organisational culture
  • Individual perception
  • Communication
  • Influence
  • Teamwork
  • Decision making
  • Conflict
  • Change and change management
  • Team leadership
  • Interdisciplinarity


The information contained in the 2016 CSU Handbook was accurate at the date of publication: 06 September 2016. The University reserves the right to vary the information at any time without notice.