No offerings have been identified for this subject in 2016

INS201 Policy and Claims Handling (8)


This subject examines the basic knowledge and skills required to analyse and settle insurance claims

+ Subject Availability Modes and Location

Continuing students should consult the SAL for current offering details prior to contacting their course coordinator: INS201
Where differences exist between the handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Accounting and Finance

Assumed Knowledge

INS101 and INS102

Enrolment restrictions

Bachelor of Business (Insurance) students only

Learning Outcomes

Upon successful completion of this subject, students should:
- be able to compile information in relation to claims
- be able to analyse insurance claims
- be able to resolve claims
- be able to settle claims
- be ale to participate in negotiations related to claims payments


The subject will cover the following topics:
Claims determination
Legislative and company requirements
Document explanation
Information discussion and analysis
Information sourcing
Claim determination
Information and documentation organisation
Loss determination
Claim legitimacy determination
Information/investigation decisions
Investigation and research completion
Claims acceptance
Acceptance or rejection decision
Documentation completion
Loss determination
Settlement determination
Claimant notification
Generation of payments
Determination of approach
Conducting negotiations


The information contained in the 2016 CSU Handbook was accurate at the date of publication: 06 September 2016. The University reserves the right to vary the information at any time without notice.