MGT562 Managing Business Operations (8)


This subject is designed to equip students with a keen appreciation of operations management - the "real work" of the enterprise or organisation. It extends into understanding how we can improve the efficiency and effectiveness of our service and manufacturing operations in the global business environment, and details the strategic elements related to the field, such as a global orientation in sourcing resources, site selection, production and delivery and accommodating customer and environmental considerations. Various topics will focus on equipping students with a range of quantitative and qualitative tools and techniques that will permit the development of models in specific situations in manufacturing or service operations before developing relevant recommendations at strategic and operational levels.

+ Subject Availability Modes and Location

Session 1
DistanceAust Graduate Mgt Consortium
Continuing students should consult the SAL for current offering details: MGT562
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Management and Marketing

Enrolment restrictions

Available only for Australian Graduate Management Consortium (AGMC) students.
Incompatible subject(s)Related subject(s)
MBA506 MGT550 MGT551 MBA506 There is a significant overlap in content.
MGT550 There is a significant overlap in content.
MGT551 There is a significant overlap in content.

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to critically evaluate the performance of organisation and industry operations;
  • be able to develop operations strategy driven by business strategy considerations;
  • be able to formulate solutions to problems which can arise in the manufacturing and service sectors;
  • be able to analyse industry situations and make recommendations to improve operations performance;
  • be able to apply techniques, tools and models in a range of operational situations; and
  • be able to set standards and develop controls applicable to various industries.


The subject will cover the following topics:
  • Operations Management Concepts in Manufacturing and Services
  • Operations Strategy in a Global Environment
  • Process Analysis, Job Design and Work Measurement
  • Product and Service Design
  • Facility Layout Design
  • Facility Location and Capacity Planning
  • Supply Chain Management
  • Project Management
  • Materials Management
  • Forecasting and Demand Management
  • Management of Quality
  • Modern Approaches in Operations Management
  • Qualitative and quantitative techniques for rationalising resources, measuring performance and developing effective operations strategy


The information contained in the 2016 CSU Handbook was accurate at the date of publication: 06 September 2016. The University reserves the right to vary the information at any time without notice.