INF406 Information Sources and Services (8)


This subject introduces students to information work in libraries and to the underlying philosophy of reference service. It examines the major information sources and services used and developed by librarians to answer information requests. The concept of search strategies is introduced for both electronic and manual searching. The role and dynamics of reference interviews and their role in the larger reference process is studied. A variety of search strategies is examined and evaluated.

+ Subject Availability Modes and Location

Session 1
OnlineSPACE, University of Hong Kong
OnlineWagga Wagga Campus
Session 2
OnlineSPACE, University of Hong Kong
OnlineWagga Wagga Campus
Continuing students should consult the SAL for current offering details: INF406
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Information Studies

Enrolment restrictions

Not available to students who have completed INF106, INF202 or INF211
Incompatible subject(s)Related subject(s)
INF106 INF202 INF211 INF211 Paired Subject

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to evaluate a range of information resources for the purpose of meeting users' information needs;
  • show that they understand and can conduct effective electronic and manual reference queries; and
  • demonstrate an understanding of the purpose and role of the reference interview in meeting users' information needs.


The subject will cover the following topics:
  • What is an information service?
  • The reference librarian's role
  • New dimensions of information work
  • The reference process: traditional and virtual environments
  • Reference interview techniques
  • Information literacy and user education
  • Standard sources of information used in reference work
  • Evaluating information and information tools
  • Searching for information


The information contained in the 2017 CSU Handbook was accurate at the date of publication: 25 August 2017. The University reserves the right to vary the information at any time without notice.