No offerings have been identified for this subject in 2017

INF409 Online Reference Services (8)


This subject introduces students to the broad range of technologies and approaches employed in the provision of reference services in the current environment. It also develops students' understanding of how to evaluate such services and present this evaluation to management. Students are required to further develop their web creation skills, in conjunction with their understandings of virtual reference service concepts, to create a digital information service based on a real-life scenario.

+ Subject Availability Modes and Location

Continuing students should consult the SAL for current offering details prior to contacting their course coordinator: INF409
Where differences exist between the handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Information Studies

Enrolment restrictions

Not available to students who have completed INF212 or INF439.
Incompatible subject(s)
INF212 INF439

Learning Outcomes

Upon successful completion of this subject, students should:
- demonstrate knowledge and understanding of online information sources, services and systems;
- demonstrate knowledge of all aspects of reference service provision, incorporating information literacy instruction and evaluation of sources and services; and
- be able to develop a digital information service suitable for a defined audience.


The subject will cover the following topics:
- Reference services concepts (traditional through to the current environment);
- Virtual reference services;
- Evaluation of reference service provision;
- Digital information service (including design, service provision, usability and evaluation).


The information contained in the 2017 CSU Handbook was accurate at the date of publication: 25 August 2017. The University reserves the right to vary the information at any time without notice.