INF458 Knowledge Management Processes & Systems (8)


This subject focuses on the processes used by organisations to access, manage, and share their information assets to meet their knowledge management (KM) needs. Knowledge audit procedures leading to KM processes in a dynamic organisation are included. Central to the subject is the design of systems focusing on the critical role of knowledge brokers, champions, and subject experts in organisational knowledge capture and use. Systems and technologies embedded within a KM process will be introduced as drivers that facilitate information flow and sharing, and will include social networking tools, portals, knowledge repositories, and content management systems. This subject complements INF336/INF441 Principles of Knowledge Management.

+ Subject Availability Modes and Location

Session 2
OnlineWagga Wagga Campus
Continuing students should consult the SAL for current offering details: INF458
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Information Studies

Enrolment restrictions

Not available to students who have completed INF323 or INF523
Incompatible subject(s)
INF323 INF523

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to critically analyse and document an organisation's knowledge needs for an effective KM process and system development;
  • be able to understand and implement a KM system encompassing the key people, departments/sections, policies and processes prevalent in an organisation; and
  • be able to understand and evaluate the implementation and use of the technology required for an organisational KM system to function effectively.


The subject will cover the following topics:
  • Knowledge management concepts with an information systems perspective
  • Personal and organisational knowledge management processes
  • Conducting information and knowledge audits
  • Role of knowledge brokers and subject experts
  • Knowledge management and social networking technologies
  • Knowledge management with the help of portals, intranets, repositories, digital libraries, and content management systems
  • Managing knowledge in dynamic and networked collaborative work settings
  • Next generation KM applications using wireless technologies, agents and semantic web


The information contained in the 2017 CSU Handbook was accurate at the date of publication: 25 August 2017. The University reserves the right to vary the information at any time without notice.