GPM414 Organisational communication (8)

To operate effectively, police organisations need to communicate both internally and with the community. The public "know" about crime and the work of the police from the media, and it is essential that police at every level in the organisation learn how to work constructively and cooperatively with the media to increase public understanding. In this subject, police accountability to the community, community satisfaction with the police, and the value of strategic inter-agency relationships, alliances and partnerships are examined, as are the wider social, legal and political context. At an applied level, good internal knowledge management and communication, and best practice use of web-based information, are examined.

Subject Outlines
Current CSU students can view Subject Outlines for recent sessions. Please note that Subject Outlines and assessment tasks are updated each session.


Session 1 (30)
Manly Campus

Continuing students should consult the SAL for current offering details: GPM414. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


Australian Graduate School of Policing and Security

Enrolment Restrictions

This subject is moving to electronic provision of all learning materials, including readings and broadband internet access is necessary.

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to identify challenges to policing and how solutions to these may be facilitated by strategic use of communication strategies.
  • be able to critically evaluate how communication strategies may be able to enhance transparency, organisational cohesiveness, community consultation and operational effectiveness
  • be able to review analyse, consolidate and synthesise research relating to communication theory and critically reflect on how this can assist in the management of operational issues in a policing context
  • be able to communicate complex knowledge and ideas to a variety of audiences including police and other stakeholders


This subject will cover the following topics:
  • - using communication for leadership and management
  • - knowledge management, sharing and communication internally and externally
  • - community understanding of crime and police work, community education
  • - the dynamics, tensions and potential conflict in police/media relations
  • - partnerships and alliances with other agencies, jurisdictions and allied professions
  • - political context of police/community communication, and its role and function in a democracy
  • - forms of, and best practice use of, electronic and print communication
  • - legal issues and the media, and
  • - accountability to the community


Current Students

For any enquiries about subject selection or course structure please contact Student Central or or phone on 1800 275 278.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 275 278 (free call within Australia) or enquire online.

The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.