INF406 Information Sources and Services (8)

This subject introduces students to information work in libraries and to the underlying philosophy of reference service. It examines the major information sources and services used and developed by librarians to answer information requests. The concept of search strategies is introduced for both electronic and manual searching. The role and dynamics of reference interviews and their role in the larger reference process is studied. A variety of search strategies is examined and evaluated.

Subject Outlines
Current CSU students can view Subject Outlines for recent sessions. Please note that Subject Outlines and assessment tasks are updated each session.


Session 1 (30)
SPACE, University of Hong Kong
Wagga Wagga Campus
Session 2 (60)
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: INF406. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Information Studies

Enrolment Restrictions

Not available to students who have completed INF106, INF202 or INF211

Subject Relationships

INF211 Paired Subject

Incompatible Subjects

INF106, INF202, INF211

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to evaluate a range of information resources for the purpose of meeting users' information needs;
  • show that they understand and can conduct effective electronic and manual reference queries; and
  • demonstrate an understanding of the purpose and role of the reference interview in meeting users' information needs.


This subject will cover the following topics:
  • What is an information service?
  • The reference librarian's role
  • New dimensions of information work
  • The reference process: traditional and virtual environments
  • Reference interview techniques
  • Information literacy and user education
  • Standard sources of information used in reference work
  • Evaluating information and information tools
  • Searching for information


Current Students

For any enquiries about subject selection or course structure please contact Student Central or or phone on 1800 275 278.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 275 278 (free call within Australia) or enquire online.

The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.