INF458 Knowledge Management Strategies & Processes (8)

This subject focuses on the strategies and processes used by organisations to identify, access, manage, and share their information assets to meet their knowledge management (KM) needs. Knowledge audit strategies leading to knowledge management processes in a dynamic organisation are included. Central to the subject is the design of knowledge management processes focusing on the critical role of knowledge brokers, champions, and subject experts in organisational knowledge capture and use. Technologies embedded within a knowledge management process will be introduced as drivers that facilitate information flow and sharing, and will include social networking tools, portals, knowledge repositories, and content management systems. This subject complements INF336/INF441 Principles of Knowledge Management.

Subject Outlines
Current CSU students can view Subject Outlines for recent sessions. Please note that Subject Outlines and assessment tasks are updated each session.


Session 2 (60)
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: INF458. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Information Studies

Enrolment Restrictions

Not available to students who have completed INF323 or INF523

Incompatible Subjects

INF323, INF523

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to critically analyse and document an organisation's knowledge needs for an effective knowledge management strategy and process development;
  • be able to understand and implement knowledge management processes encompassing the key people, departments/sections, policies and processes prevalent in an organisation; and
  • be able to understand and evaluate the implementation and use of the technology required for an organisational knowledge management strategy to succeed.


This subject will cover the following topics:
  • Knowledge management concepts with an information systems perspective
  • Personal and organisational knowledge management strategies
  • Information and knowledge audits strategies
  • Role of knowledge brokers and subject experts
  • Knowledge management and social networking technologies
  • Developing knowledge management processes with the help of portals, intranets, repositories, digital libraries, and content management systems
  • Managing knowledge in dynamic and networked collaborative work settings
  • Next generation knowledge management applications using wireless technologies, agents and semantic web


Current Students

For any enquiries about subject selection or course structure please contact Student Central or or phone on 1800 275 278.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 275 278 (free call within Australia) or enquire online.

The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.