This subject develops the knowledge and skills required to identify and meet the insurance customers' needs and to provide and maintain quality service. It includes a study of the nature of the economic and financial environment within which insurance needs are generated.
No offerings have been identified for this subject in 2018.
HD/FL
One session
School of Accounting and Finance
Bachelor of Business (Insurance) students only
Determination of economic environments
Evaluation of economic environments
Determination of economic environments for clients
Economic business cycles characteristics
Interest and exchange rates
Inflation
Government monetary and fiscal policies
Structure of financial markets
Australian insurance market characteristics
Comparison of key players in financial markets
Australian insurance market intermediaries
Financial markets interrelationships
Roles by intermediaries
Financial product concepts
Definition of insurance/risk product
Alternative types of risk insurance products
Conditions exclusions
Pricing of risk transfer products
Financial products range
Risk insurance products alternatives
Risk transfer product coverage
Pricing
Taxation issues identified
Taxation issues in relation to markets
Taxation issues in relation to insurance products
Draft plan preparation
Taxes (including GST)
Charges
Explanation of the role of representatives
Explanation of services offered
Identification of licensee/principal
Fee and charging methodology
Complaints handling procedures
Client knowledge level
Categorise the client
Preparation of responses to client
Identification of client needs
Provision of specific products
Provision of client information
Issues requiring further clarification
Specialist liaison
Information analysis
Assessing if specialist advice is required
Issues requiring further clarification
Client referral
Research/analysis modelling
For any enquiries about subject selection or course structure please contact Student Central or ask@csu.edu.au or phone on 1800 275 278.
For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 275 278 (free call within Australia) or enquire online.
The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.