INS311 Liability Claims Management (8)

This subject provides the knowledge and skills to manage and resolve complex insurance claims in liability.

Subject Outlines
Current CSU students can view Subject Outlines for recent sessions. Please note that Subject Outlines and assessment tasks are updated each session.

No offerings have been identified for this subject in 2018.

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Accounting and Finance

Enrolment Restrictions

Bachelor of Business (Insurance) students only

Assumed Knowledge

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to discuss the legal concepts relating to liability
  • be able to evaluate nonroutine claims to accept or deny liability
  • be able to resolve claims disputes
  • be able to participate in negotiations related to claims
  • be able to finalise settlements
  • be able to process facultative and treaty claims
  • be able to settle claims
  • be able to review claims settlement policy and procedures


This subject will cover the following topics:

Legal liability definition
Identification of law affecting liability insurance
Category identification
Liability explanations
Plaintiff legal rights and remedies
Claim defence explanations
Claim receipt
Policy wording interpretation
Claims analysis
Claim legitimacy
Proposed investigations
Investigation and research of claim
Settlement terms determination
Advising settlement terms to clients
Analysis responses
Information identification
Establishment of dispute grounds
Instructions to relevant parties for information
Explanation of insurer's obligations
Dispute investigation
Relating communication to personnel
Justification of decisions
Dispute resolution
Document preparation
Document completion
Negotiation planning
Compilation of information
Conduct negotiations
Confirming agreement
Documentation review
Specification of terms and conditions of offer
Documentation preparation
Arranging of final payments
Obtaining settlement release
Maintenance of finalised claims files
Facultative and treaty reinsurance discussion
Collecting information
Claim coverage
Payment calculation
Claims settlement
Claims data analysis
Identification of trends
Report preparation and procedures


Current Students

For any enquiries about subject selection or course structure please contact Student Central or or phone on 1800 275 278.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 275 278 (free call within Australia) or enquire online.

The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.