This subject is designed to provide an understanding of the customer contact management methodology and technology. It includes a study of communication technology and standards underlying the applications and management methods that support this field. Job roles and functions within the organisation and an understanding of the team work environment will be covered in detail. Students will also be presented with contemporary approaches in preparation of reports for management, understanding employee training and maintaining standards in the customer support area.
School of Computing and Mathematics
Background knowledge at the level of ITC105
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The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.