ITC232 Technical Service Management (8)

The aim of this subject is to teach students the skills needed to support users and troubleshoot desktop applications that run the Windows operating system in a corporate environment. Students will learn to resolve desktop application problems for end users, resolve network and security issues, and to manage and maintain systems that run the latest Windows client.

Subject Outlines
Current CSU students can view Subject Outlines for recent sessions. Please note that Subject Outlines and assessment tasks are updated each session.


Session 1 (30)
On Campus
CSU Study Centre Sydney
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: ITC232. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Computing and Mathematics

Assumed Knowledge


Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to install and upgrade Windows desktops;
  • be able to analyse system and application logs and make recommendations as appropriate;
  • be able to deploy and evaluate applications during and after operating system deployments;
  • be able to maintain and optimise systems that run Windows desktops;
  • be able to configure and troubleshoot mobile computing for Windows;
  • be able to analyse services, programs and user account controls for security vulnerabilities


This subject will cover the following topics:
  • Resolving desktop application issues.
  • Managing and maintaining Windows clients.
  • Windows networking.
  • IPv6 support.
  • Supporting mobile users.
  • Enterprise storage security.
  • Windows security fundamentals.
  • Encryption keys and key management.


Current Students

For any enquiries about subject selection or course structure please contact Student Central or or phone on 1800 275 278.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 275 278 (free call within Australia) or enquire online.

The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.