The critical role of the hotel manager in property management is the focus of study in this subject. This component of course addresses the need for hotel managers to be better equipped to deal with the use and maintenance of resources in a hotel complex. The importance of the maintenance procedures being documented is outlined. The numerous operating systems that support the operation of the plant in a hotel are examined. Conservation of the use of energy is shown to be economically and environmentally responsible. The hotel manager's involvement in and responsibility for the development of new and/or the renovation of existing facilities are explored.
No offerings have been identified for this subject in 2018.
International School of Business and Partnerships
Bachelor of Hotel Management students only
At the commencement of the subject, students are introduced to the organisational elements of a hotel's maintenance department. An overview is provided of the role and scope of the maintenance department in a hotel and the structure and staffing required to support it. The advantages and disadvantages of in-house and contract maintenance services in the upkeep of hotels are identified. The importance of having documented maintenance procedures and of keeping accurate records is stressed. The communication and interpersonal skills required in dealing with technical staff, trades people, contractors and service providers are identified. In tutorial sessions, students role play situations involving the demonstration of these skills. Through an analysis of the design, operation and care of the engineering systems, the importance of maintaining the plant and equipment is studied in practical settings. As a result of these analyses, students are expected to understand the significance of a hotel's: water supply and disposal system; electrical and lighting operations; air conditioning and ventilation services; refrigeration plant; security equipment; and transport and communication systems. Managerial responsibility for the development, implementation and supervision of routine, preventive, scheduled and emergency maintenance systems is analysed. The implications for the manager, clients, employees, shareholders and hotel owners of failure to implement appropriate maintenance strategies are identified. The need to be familiar with relevant legislation, regulations and by-laws is considered. Expectations of the hotel manager for the containment of costs and the management of budgets in relation to the buildings and plant are detailed. Considerations of the role of budgets in the control process, the use of a Uniform System of Ho
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The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.