Quality Management & Innovation frameworks and techniques are used in many industries to enhanced business performance. This subject aims to introduce students to the historical theories and contemporary approaches to quality management and innovation practice. The subject encourages students to critically reflect on quality management practice with a focus on customers, organisational strategy, leadership impacts and human resource management initiatives. The students critically examine several quality management theories and models including quality control systems, continuous improvement, product and process innovation, the management of knowledge for innovation, teamwork systems and organisational restructuring for innovation and quality management.
School of Management and Marketing
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The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.