COM313 SOS: Issues and Crisis Communication (8)

This subject develops students' abilities to manage communication issues arising before, during and after crises within organisations. It explores the theoretical perspectives informing this dynamic aspect of contemporary public relations practice.


Session 1 (30)
On Campus
Bathurst Campus
Bathurst Campus

Continuing students should consult the SAL for current offering details: COM313. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Communication and Creative Industries

Assumed Knowledge


Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to critically evaluate differences in issues and crisis management within contemporary public relations practice;
  • be able to apply theories of issues and crisis communciation to contemporary organisational practice; and
  • be able to analyse the impact of digital media on organisational issues and crises and the consequences for communication management.


This subject will cover the following topics:
  • Issues management and issues management plans
  • Crisis management and planning
  • Risk communication
  • Relationship management and stakeholder engagement
  • Legal and ethical management of issues and crises
  • Media relations in a crisis


For further information about courses and subjects outlined in the CSU handbook please contact:

Current students

Future students

The information contained in the CSU Handbook was accurate at the date of publication: May 2019. The University reserves the right to vary the information at any time without notice.