CUS411 Customs Workplace Planning and Leadership (16)

This subject introduces students to the strategic leadership necessary in modern customs administrations and seeks to develop their capabilities to formulate planning in a customs workplace, recognising inherent tensions, and be an arbiter of change.

No offerings have been identified for this subject in 2019.

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


Centre for Customs and Excise Studies

Enrolment Restrictions

Restricted to students in the Bachelor of Border Management (Customs)

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to identify the corporate governance framework within their Customs administration and evaluate the effectiveness of existing strategies in respect of structures, policies and procedures;
  • be able to analyse leadership styles and the appropriateness of styles for particular strategic activities in the Customs context;
  • be able to select and discuss an appropriate strategic planning framework for their Customs administration and understand the components within that framework;
  • be able to discuss the importance of measuring organisational performance, reviewing strategic performance and activities for future planning;
  • be able to analyse existing planning strategies and evaluate against contemporary approaches including reform and modernisation, human resource management, contemporary compliance and change management best practice and risk management concepts and techniques;
  • be able to demonstrate and understanding of the fundamental principles and applications of team leadership and management in a team context tailored to the Customs environment; and
  • be able to discuss the importance of stakeholder consultation and customs/business partnerships.


This subject will cover the following topics:
  • the requirement for customs agencies to reform and modernise their structures, policies and procedures
  • contemporary approaches to human resource management, including the role of senior managers as leaders and in succession planning
  • the design and implementation of strategic planning for customs authorities
  • contemporary compliance management and risk management concepts and techniques
  • change management techniques and strategies to support a reform and modernisation process.
  • stakeholder consultation and customs/business partnerships


For further information about courses and subjects outlined in the CSU handbook please contact:

Current students

Future students

The information contained in the CSU Handbook was accurate at the date of publication: May 2019. The University reserves the right to vary the information at any time without notice.