INF212 Online Reference Services (8)

This subject introduces students to the broad range of technologies and approaches employed in the provision of reference services in the current environment. It also develops students' understanding of how to evaluate such services and present this evaluation to management. Students are required to further develop their web creation skills, in conjunction with their understandings of virtual reference service concepts, to create a digital information service based on a real-life scenario.

No offerings have been identified for this subject in 2019.

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Information Studies

Enrolment Restrictions

Not available to students who have completed INF409

Subject Relationships

INF409 Double coded subject

Incompatible Subjects


Learning Outcomes

Upon successful completion of this subject, students should:
  • demonstrate knowledge and understanding of online information sources, services and systems;
  • demonstrate knowledge of all aspects of reference service provision, incorporating information literacy instruction and evaluation of sources and services; and
  • be able to develop a digital information service suitable for a defined audience.


This subject will cover the following topics:

- Reference services concepts (traditional through to the current environment); - Virtual reference services; - Evaluation of reference service provision; - Digital information services (including design, service provision, usability and evaluation).


For further information about courses and subjects outlined in the CSU handbook please contact:

Current students

Future students

The information contained in the CSU Handbook was accurate at the date of publication: May 2019. The University reserves the right to vary the information at any time without notice.