ITC105 Communication and Information Management (8)

This subject is designed to develop and refine communication skills within the workplace. It focuses on intra- and inter-personal factors which underpin effective communication. It provides guided practice in oral, written and electronic communication which includes skills of listening, speaking, reading, writing and use of associated technologies.


Session 1 (30)
On Campus
Albury-Wodonga Campus
Bathurst Campus
CSU Study Centre Melbourne
CSU Study Centre Sydney
Wagga Wagga Campus
Wagga Wagga Campus
Session 2 (60)
On Campus
CSU Study Centre Sydney
Session 3 (90)
On Campus
CSU Study Centre Melbourne
CSU Study Centre Sydney
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: ITC105. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Computing and Mathematics

Enrolment Restrictions

Not available to students who have completed COM105

Subject Relationships

COM105 covers similar topics

Incompatible Subjects


Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to identify the components of the communication model;
  • be able to explain the fundamental concepts of the communication process;
  • be able to practise, develop, refine and demonstrate written language skills so students are able to write clearly, correctly and concisely;
  • be able to discuss the impact of non-verbal communication;
  • be able to critically assess the main issues associated with ethical communication; 
  • be able to select an appropriate communication style and technique when delivering a message in different settings and to different audiences.


This subject will cover the following topics:
  • Fundamentals of communication.
  • Interpersonal communication skills; listening, speaking, directing and instructing, response styles, conflict resolution strategies, non-verbal communication, persuasive communication, intercultural variations.
  • Intrapersonal bases of effective communication: audience awareness, sender credibility, self-concept, empathy and assertiveness.
  • Written communication skills.
  • Functional writing techniques, everyday business writing tasks and special business writing tasks.
  • Business communication ethics.
  • Using Information and Communication Technology (ICT) for effective communication.


For further information about courses and subjects outlined in the CSU handbook please contact:

Current students

Future students

The information contained in the CSU Handbook was accurate at the date of publication: May 2019. The University reserves the right to vary the information at any time without notice.