This subject covers IT service management using the interpretation and application of the ISO/IEC 20000 standard and the Information Technology Infrastructure Library (ITILŪ), including how to develop the service management capability of an organisation and assess its readiness for certification within the ISO/IEC 20000 Certification Scheme. The subject will also help students prepare for a range of ITILŪ industry certifications and undertake an ISO/IEC 20000 readiness gap analysis.
School of Management and Marketing
Only available to students enrolled in IT Masters relevant courses.
The information contained in the CSU Handbook was accurate at the date of publication: May 2019. The University reserves the right to vary the information at any time without notice.