HIP501 Communication for Case Managers (8)

Through this subject students will develop skills in clear and persuasive communication within the diverse and dynamic practice fields in which case management and coordinated care is provided. Spanning a wide range of contexts, disciplines and theories, this subject will help students to map and critically reflect on important trends and influences on and within communication including social, technological, ethical, legal, cultural and practice issues. This subject will focus on professional writing, inter-personal skills, inter-cultural communication, communication etiquette, negotiation, meeting processes, interagency collaboration, conflict management, team management and electronic communications (e.g. social media). Students will develop communication skills based on critical thinking, reflective, analytic and strategic skills linking theory-informed practice, case analysis and strength based learning.

Availability

Session 1 (30)
Online
Albury-Wodonga Campus

Continuing students should consult the SAL for current offering details: HIP501. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System

HD/FL

Duration

One session

School

School of Community Health

Enrolment Restrictions

Postgraduate students.

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to use person-centred, communication strategies to build effective working relationships with people from all backgrounds, including working with interpreters, people with communication difficulties and a variety of lived experiences and values;
  • be able to use technical and communication skills to communicate with clients, families, carers, health practitioners and organisations within contemporary health, community and other settings within which case managers and care coordinators work;
  • be able to recognise and discuss their own strengths and areas for development and improvement in communication for case management and coordinated care;
  • be able to demonstrate the ability to work effectively with, and when required, lead teams applying conflict resolution, negotiation and mediation skills where necessary; and
  • be able to use communication to facilitate behaviour change, empowering clients to make decisions about their lives and their health.

Syllabus

This subject will cover the following topics:
  • Person-centred care principles and implications for communication
  • Personal communications such as interviewing, empathy, listening, assessment and consultation
  • Interpersonal communication skills: networking, mediation, conflict resolution, negotiation, building relationships, basic counselling skills
  • Complex communication
  • Team work: leadership, facilitation and being an effective team member
  • Technology-mediated communication (for example, telehealth, multimedia)
  • Environmental influences on communication
  • Written communication including notes, reporting, grant writing and writing for clients
  • Reflective practice on current practice and continual self-improvement

The information contained in the CSU Handbook was accurate at the date of publication: October 2020. The University reserves the right to vary the information at any time without notice.

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