ITC232 Technical Service Management (8)

The aim of this subject is to teach students the skills needed to support users and troubleshoot desktop applications that run the Windows operating system in a corporate environment. Students will learn to resolve desktop application problems for end users, resolve network and security issues, and to manage and maintain systems that run the latest Windows client.

Availability

Session 1 (30)
On Campus
CSU Study Centre Sydney
Online
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: ITC232. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System

HD/FL

Duration

One session

School

School of Computing and Mathematics

Assumed Knowledge

ITC133

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to install and upgrade Windows desktops;
  • be able to analyse system and application logs and make recommendations as appropriate;
  • be able to deploy and evaluate applications during and after operating system deployments;
  • be able to maintain and optimise systems that run Windows desktops;
  • be able to configure and troubleshoot mobile computing for Windows;
  • be able to analyse services, programs and user account controls for security vulnerabilities

Syllabus

This subject will cover the following topics:
  • Resolving desktop application issues.
  • Managing and maintaining Windows clients.
  • Windows networking.
  • IPv6 support.
  • Supporting mobile users.
  • Enterprise storage security.
  • Windows security fundamentals.
  • Encryption keys and key management.

Indicative Assessment

The following table summarises the assessment tasks for the online offering of ITC232 in Session 1 2019. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Title
Value %
1
Online quiz
9
2
Short answer questions
19
3
Cisco network academy online assessment
17
4
Final exam
55

The information contained in the CSU Handbook was accurate at the date of publication: July 2020. The University reserves the right to vary the information at any time without notice.

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