PPP151 Communication and Police Professional Standards, Conduct and Values 2 (8)

This subject continues to develop critical thinking and decision-making. Communication strategies, customer service and victim care are reinforced to ensure an ongoing understanding of these critical areas in policing. They are extended to a wider range of offences and situations especially in investigations and domestic violence.

Another key area of policing to be considered is making sound ethical decisions. Decisions related to scrutiny, fairness and in compliance with legislation and NSW Police Force policies and procedures are addressed in policing scenarios. The NSW Police Force guidelines for professionalism are considered generally with a specific focus on domestic violence along with the lawful use of police discretion.


ADPP Period 1 (08)
On Campus
Goulburn Campus
ADPP Period 2 (28)
On Campus
Goulburn Campus
ADPP Period 3 (38)
On Campus
Goulburn Campus
ADPP Period 4 (48)
On Campus
Goulburn Campus
ADPP Period 5 (68)
On Campus
Goulburn Campus
ADPP Period 6 (78)
On Campus
Goulburn Campus

Continuing students should consult the SAL for current offering details: PPP151. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Policing Studies

Enrolment Restrictions

Available only to students in the Associate Degree in Policing Practice.  Students will require internet access.


PPP145 and PPP146 and PPP147 or PPP152 and PPP153 and PPP154 and and PPP155 and PPP156 and

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to apply STOPAR as a critical thinking decision-making framework in policing scenarios;
  • be able to apply NSW police force ethical standards to practical scenarios as articulated in the Statement of Values, the Code of Conduct and Ethics, the Oath of Office and other associated policies;
  • be able to explain the crucial role of lawful discretion in the decision-making process within policing scenarios;
  • be able to identify and explain the characteristics of a professional police officer;
  • be able to identify and apply appropriate and effective oral and written communication techniques in a range of complex policing scenarios;
  • be able to understand potential barriers to effective communications in a range of complex policing scenarios; and
  • be able to apply the principles of effective customer service and victim care in a range of complex policing scenarios.


This subject will cover the following topics:
  • The STOPAR model of professional decision-making;
  • The role of legal and organisational ethics in decision-making;
  • Police ethics as shaped by NSW Police organisational policy and culture;
  • Police professionalism and lawful discretion;
  • Customer service, victim care and duty of care; and
  • Communication strategies and techniques appropriate to a range of policing scenarios.

Indicative Assessment

The following table summarises the assessment tasks for the online offering of PPP151 in Term 3 2019. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Mid-term exam
Pia exam
Practical assessment

The information contained in the CSU Handbook was accurate at the date of publication: July 2020. The University reserves the right to vary the information at any time without notice.