MGM512 Transforming Services and Operations (8)

This subject introduces students to service and operations management  the key activities which create value for the organisation. It examines these operations in the context of our contemporary digitalised, turbulent and disruptive environments. The focus of the subject will be on transforming operations through improving the efficiency and effectiveness of service and product delivery for organisations in our global, digitised business environment. Strategic elements such as a supply chain management, production and delivery innovation, seamless customer experience, global sustainability and environmental considerations and future proofing will be addressed. Various topics will equip students with a range of tools and techniques that can be applied in specific situations in both service and product operations. Recommendations at strategic and operational levels will be developed.

No offerings have been identified for this subject in 2022.

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System

HD/FL

Duration

One session

School

School of Management and Marketing

Enrolment Restrictions

Post Graduate Students only

Subject Relationships

MGT550 Not available to student who have completed MGT550 Operations Management

Incompatible Subjects

MGT550

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to critically evaluate the service or product operations of an organisation against its strategic and environmental context;
  • be able to work independently and/or collaboratively to evaluate digital operations methodologies to improve performance;
  • be able to work independently and/or collaboratively to apply techniques, tools and models in a range of operational situations;
  • be able to work independently and/or collaboratively to recommend sustainable organisational improvements that enhance linkages between strategy, design, implementation and delivery; and
  • be able to work independently and/or collaboratively to design control and risk management strategies to monitor and evaluate the effectiveness of operations.

Syllabus

This subject will cover the following topics:
  • Service and product operations management in contemporary environments
  • Global challenges, digital, social and sustainablity impacts and emerging issues facing Industry 4.0
  • Stakeholder relations, collaborations, communication and frictionless integration
  • Transformation and innovation in operational design and delivery
  • Techniques and tools for managing quality operations, driving innovation and improving performance: Lean, Agile, resilient, Six Sigma, continuous improvement and statistical process control

The information contained in the CSU Handbook was accurate at the date of publication: June 2022. The University reserves the right to vary the information at any time without notice.

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