ASC181 Applied Veterinary Nursing (8)


This is the final of a suite of first year subjects (four in total) which are used for the awarding of a Certificate IV in Veterinary Nursing. In this subject students will apply the practical skills and knowledge gathered from previous veterinary nursing subjects (ASC180, ASC182 and ASC183) and workplace learning. Students will further develop the skills required as a veterinary receptionist and learn a range of communication skills to deal with real life situations. This subject will assist students to develop self reflection and self assessment skills in order to develop a strategy for professional, lifelong learning. This subject includes online modules and a compulsory, 5 day residential school, conducted on the GOTAFE campus at Wangaratta, Victoria. For the Bachelor of Veterinary Technology, students are required to complete four subjects (ASC180, ASC 181, ASC182 and ASC183) and a total of  35 days of workplace learning in a veterinary clinic to gain the knowledge and practical skills and competencies required for the awarding of the Certificate IV of Veterinary Nursing.  Of these 35 days of WPL, 10 days were completed in ASC180 Animal Handling and Health Care. It is in this subject (ASC181) that assessment of the remaining 25 days of WPL is finalised, therefore it is important that you have completed all of the required WPL by the completion of the session in which this subject is offered.  

+ Subject Availability Modes and Location

Session 3
OnlineWagga Wagga Campus
*This subject offering contains a residential school. Please view following information for further details.
Continuing students should consult the SAL for current offering details: ASC181
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Animal and Veterinary Sciences

Enrolment restrictions

Restricted to students enrolled in the Bachelor of Veterinary Technology.
ASC182 and ASC183

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to apply veterinary nursing knowledge and practical skills;
  • be able to prepare and process clinic correspondence;
  • be able to maintain veterinary pharmaceutical and stock inventory;
  • be able to maintain clinic financial and monetary process;
  • be able to provide grief management services to clients (pet owners in particular);
  • be able to appropriately manage customer complaints; and
  • be able to communicate effectively with a range of people including (future) clients, peers and supervisors.


The subject will cover the following topics:
  • Veterinary reception
  • Coordination of appointments and patient admission and discharge
  • Clinic office procedures
  • Customer service and complaints
  • Effective team communication
  • Grief support
  • Application of veterinary nursing (assumed) knowledge

Residential School

This subject contains a compulsory 5 day residential school. The purpose of the residential school is to ensure students have the competencies that veterinary technologists are expected to have (based on industry needs). The program will include tutorials and practical classes associated with the following: assessment of applied veterinary nursing knowledge and practical skills, common veterinary office software programs, using tools to monitor customer/client satisfaction, client management skills, basic financial management and managing veterinary pharmaceutical and stock inventory. Two practical examinations will also be completed during the residential school (to meet the requirements for awarding of the Cetificate IV in Veterinary Nursing).

Work Place Learning

This subject contains a Compulsory Workplace Learning component of 25 days duration. The workplace learning (WPL) is to be undertaken in a veterinary clinic and involves the student gaining practical skills associated with veterinary nursing. This workplace learning can be accumulated over Sessions 2 and 3.

Specialised Resources

Students will be required to undertake 25 days of extramural, workplace learning in a veterinary clinic (which is assessed in this subject) for which they will be responsible for their own travel and accommodation. Travel and accommodation may also be required to attend a compulsory, 5 day residential school conducted on the GOTAFE campus at Wangaratta, Victoria.


The information contained in the 2018 CSU Handbook was accurate at the date of publication: 16 February 2018. The University reserves the right to vary the information at any time without notice.