HRM545 Skills of Conflict Resolution (8)

This subject is about the nature and application of the skills and processes of conflict resolution.   This subject analyses the considerations related to ethical use of conflict resolution skills and it examines the strategies and approaches essential in developing conflict prevention and resolution systems in an ethically responsible manner.

Subject availability
Session 2 (60)
Wagga Wagga Campus
Continuing students should consult the SAL for current offering details. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
Subject Information
Grading System
One session
School of Accounting and Finance
Enrolment restrictions
Postgraduate students only
Learning Outcomes
Upon successful completion of this subject, students should:
  • Critically discuss the principles and skills of conflict resolution;
  • Describe and analyse models of dispute resolution;
  • Critically evaluate ethical principles, values, concepts and theories and apply these within the context of conflict resolution;
  • Describe and analyse the need for organisational conflict resolution systems.
The subject will cover the following topics:
  • Appropriate Assertiveness
  • Mirroring and Active Listening
  • Win/Win
  • Cooperative Power
  • Managing Emotions
  • Willingness to Resolve
  • Mapping the Conflict
  • Developing Options
  • Brain Storming
  • Introduction to Negotiation and Mediation
  • Broadening Perspectives
  • Ethics and Principle in Conflict Resolution Applications
  • "Wise-Winning" versus Winning
  • Separating People from Problems
  • Fighting Fair
  • Conflict Resolution Processes in Organisational Strategy, Tactics, Operations and Organisational Design
Current Students

For any enquiries about subject selection or course structure you will need to contact your Course Director. You can find the name and contact details for your Course Director in your offer letter or contact your School office.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 334 733 (free call within Australia) or enquire online.

The information contained in the 2017 CSU Handbook was accurate at the date of publication: June 2018. The University reserves the right to vary the information at any time without notice.