INF212 Online Reference Services (8)
This subject introduces students to the broad range of technologies and approaches employed in the provision of reference services in the current environment. It also develops students' understanding of how to evaluate such services and present this evaluation to management. Students are required to further develop their web creation skills, in conjunction with their understandings of virtual reference service concepts, to create a digital information service based on a real-life scenario.
No offerings have been identified for this subject in 2019.
Continuing students should consult the SAL for current offering details. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
Subject Information
Grading System
One session
School of Information Studies
Enrolment restrictions
Not available to students who have completed INF409
Assumed Knowledge
Subject Relationships
INF409 Double coded subject
Incompatable Subjects
Learning Outcomes
Upon successful completion of this subject, students should:
  • demonstrate knowledge and understanding of online information sources, services and systems;
  • demonstrate knowledge of all aspects of reference service provision, incorporating information literacy instruction and evaluation of sources and services; and
  • be able to develop a digital information service suitable for a defined audience.
The subject will cover the following topics:
- Reference services concepts (traditional through to the current environment); - Virtual reference services; - Evaluation of reference service provision; - Digital information services (including design, service provision, usability and evaluation).
Current Students

For any enquiries about subject selection or course structure you will need to contact your Course Director. You can find the name and contact details for your Course Director in your offer letter or contact your School office.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 334 733 (free call within Australia) or enquire online.

The information contained in the 2017 CSU Handbook was accurate at the date of publication: June 2018. The University reserves the right to vary the information at any time without notice.